BS
Boipelo S
1 reviews | Active since Sept 2025
16 Sept 2025, 13:47
Clientele perks!!!
Oh I'm having a tough time with these clientele perks. They debited my account twice. Got on a phone with a consultant and he confirmed when he was about to tun the refund unfortunately my airtime cut. Used WhatsApp and spoke to another one, she also confirmed that the refund will be processed in 48-72 hours, after some time she comes back and changes coming with inaccurate information again, provided my personal bank statement to assist her and she's now saying I have to wait for 5 days for tbe payment to reflwct whereas its clear on the bank statement??! What game are we playing here? I want my money refunded within 48-72 hours.
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Replies (4)
Clientele Life's replyOfficial
16 Sept 2025, 13:51 Dear Boipelo S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply16 Sept 2025, 13:51
Official
Dear Boipelo S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
BS
Boipelo S's updateReviewer Update
16 Sept 2025, 14:21When should I expect communication from you? I'm just having a back and forth with this consultant.
BS
Boipelo S's update16 Sept 2025, 14:21
Reviewer Update
When should I expect communication from you? I'm just having a back and forth with this consultant.
BS
Boipelo S's updateReviewer Update
16 Sept 2025, 14:23Please bear in mind that the money was debited wrongly and I had not budgeted for this debit. The money has fo be used for urgent things. I cannot wait for 5 working days and an extra 48-72 hours for the money to reflect into my bank account.
BS
Boipelo S's update16 Sept 2025, 14:23
Reviewer Update
Please bear in mind that the money was debited wrongly and I had not budgeted for this debit. The money has fo be used for urgent things. I cannot wait for 5 working days and an extra 48-72 hours for the money to reflect into my bank account.
Clientele Life's replyOfficial
17 Sept 2025, 08:43Dear Boipelo S,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This is to confirm that i contacted you on the 16th of September regarding the concerns and also acknowledged a debit order and cash payment made for your Clientele Perks Plan during this month of September 2025.
Furthermore, I informed you that a refund of one premium will be processed today and funds will reflect into your banking account before end of business.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This is to confirm that i contacted you on the 16th of September regarding the concerns and also acknowledged a debit order and cash payment made for your Clientele Perks Plan during this month of September 2025.
Furthermore, I informed you that a refund of one premium will be processed today and funds will reflect into your banking account before end of business.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance
Clientele Life's reply17 Sept 2025, 08:43
Official
Dear Boipelo S,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This is to confirm that i contacted you on the 16th of September regarding the concerns and also acknowledged a debit order and cash payment made for your Clientele Perks Plan during this month of September 2025.
Furthermore, I informed you that a refund of one premium will be processed today and funds will reflect into your banking account before end of business.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This is to confirm that i contacted you on the 16th of September regarding the concerns and also acknowledged a debit order and cash payment made for your Clientele Perks Plan during this month of September 2025.
Furthermore, I informed you that a refund of one premium will be processed today and funds will reflect into your banking account before end of business.
Should you wish to contact us again, please do not hesitate to do so.
Kind regards,Vusumuzi DlaminiClientele Life Insurance