NM
Nqobile M
1 reviews | Active since Dec 2023
02 Jan 2024, 09:31
Clientele perks
I recently met a clientele representative at Westgate Mall who was promoting a clientele perks and he said that this is not a contract on to sign up on clientele because I told him that I don't want to join any policy but now I just received a message saying a debit order was made from my account which I never authorised. I feel really cheated because had he told me about money being taken from my account I would have never signed up and I feel those people are very *****ulent because they never reveal this details why not be honest rather than using us to make false sales right now I can't even dispute the debit order and I keep calling their offices with no luck.
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Replies (2)
Clientele Life's replyOfficial
02 Jan 2024, 09:35Dear Nqobile M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply02 Jan 2024, 09:35
Official
Dear Nqobile M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
04 Jan 2024, 10:20 Dear Nqobile M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Clientele Life's reply04 Jan 2024, 10:20
Official
Dear Nqobile M,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards Market Conduct,