Clientele Perks app issue

I’m really battling with assistance and help with this clientele perks app I downloaded The issue began on payment November 25th

December 22 2023 Debited R140.00 December 4 2023 Debited R105.00 November 25 2023 Debited R140.00

These amounts were debited but since November 25th 2023 I could not access the app as it would tell me I will only have access when payment is received

These amounts were paid and double debit in December for the total of R245 as well with no access as mentioned since November 25 payment with payment R140.00

I queried multiple times and no assistance

I did get a response when I emailed in the beginning of round about 2 December that it takes 2 days turn around time for a response? I have these emails as proof but no answer as to why I couldn’t not access the app

I then responded the below :

Hi there

Thank you for your response however I have the app and it won’t let me access anything until “ payment is made” As I mentioned it’s been paid on the 25th which is now 7/8 days turn around time and I still cannot use the app.

Then I get an email saying sorry for you cancelling which I never asked for as i actually enjoyed the app ??????????!!!!!!! But most certainly after this service and double payments with not being able to access my app since November 25 when payment was made which I have proof as well was certainly debited off my account.

Please can someone assist in a refund for the amounts debited that I could not access my app with no assistance or responses as to why ????

This is really unfortunate but also ******* to debit my account and not give me access to what I am paying for

Please can I get someone to give me proper service feedback answer of when I can expect a refund for the time I couldn’t not access the app and double paying in December and still not having access