Clientele perks ***** and ****

Dear Phila, 
Thank you for bringing this matter to our attention.  We acknowledge your concerns and we confirm that we have investigated the concerns raised and Johannah Cele from our Market Conduct Department has been in contact with you.  Unfortunately, you were not satisfied with the findings and the conversation was not concluded.  The escalation process was sent to your cell number should you wish to escalate your matter to the Independent Complaints Arbitrator who will respond to you in due course.  We trust you find this in order, however, should you require any further assistance in the interim, please feel free to contact us again.  Regards,  Market Conduct 

Dear phila,
 
Thank you for contacting us. According to our records, your query was escalated to the office of the Independent Arbitrator for review. 

The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise.   Any determination made by the office of the Independent Arbitrator is final and binding on the Company. 

Your query would have already been acknowledged and a date would have been provided by when a response would be sent.  Accordingly, a response would either have been provided or can be expected shortly. Should you have any queries, these can be raised directly with the office of the Independent Arbitrator. 

We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again. 

Yours sincerely,
    
Lindiwe Mabizela
Service Support Team Leader
Clientele Life