PL
Prudence L

1 reviews | Active since Nov 2020

07 Jun 2024, 05:52

CLIENTELE PERKS AGENT ARE A ***** AND RUN A **** AROUND SHOPPING MALLS!

DONOT TRUST OR INTERACT with clientele agents found in any shopping mall around South Africa. I was approached by a clientele agent who introduced himself as Tebogo Mphahlele & spoke lengthy about theor product perks. Even after I repeatedly told him that I won't afford as of my employment condition he insisted to check if I could qualify to be their client. Only to have my bank account deducted on the 30th May 2024. I know I never gave consent for this deduction and when I approach clientele I got this response from Nozipho Mdlalose and Daphney ... Please note that the premium for May had already been raised at the bank for 25 May 2024. We are unable to stop the debit from going through, as we need 31 days’ notice for cancellations, in order to do so. They won't refund an unconsentual deduction, how is this action right??? CLIENTELE PERKS IS A **** AND A *****, they stand around shopping malls poaching for commission on the expense of unaware consumers. DONOT TRUST CLIENTELE AGENTS FOUND IN ANY SHOPPING MALL AROUND SOUTH AFRICA, THEY ARE *****S AND RUN A **** WITH CLIENTELEs permission of course.

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Replies (2)
Clientele Life
Clientele Life's reply07 Jun 2024, 10:05
Official
Dear Prudence L,
   
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
       
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
                
Yours sincerely, 

Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply01 Jul 2024, 13:47
Official
Dear Prudence L,
 
Thank you for raising your concerns and bringing this matter to our attention.
 
Please note that we have attempted to contact you in order to obtain more information to further the investigation.
 
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS.
 
 We trust you find this in order.
 
Regards
Market Conduct