KL
Kopano L
1 reviews | Active since Jul 2019
15 Apr 2024, 12:14
Clientele perks a ****
Clientele perks is a **** where constant sell us a product we never intended to purchase. We set up debit order unknowingly. N can never cancel because the number given to us *** or email *** never attends to matter at jand or places the call on hold for over 30mins. Email ticket is opened and closed without the matter being resolved
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Replies (2)
Clientele Life's replyOfficial
15 Apr 2024, 12:34Dear Kopano L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply15 Apr 2024, 12:34
Official
Dear Kopano L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
17 Apr 2024, 09:09 Dear Kopano L,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
The escalation process was sent to your cell number should you want to escalate the matter further.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
The escalation process was sent to your cell number should you want to escalate the matter further.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct,
Clientele Life's reply17 Apr 2024, 09:09
Official
Dear Kopano L,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
The escalation process was sent to your cell number should you want to escalate the matter further.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback.
The escalation process was sent to your cell number should you want to escalate the matter further.
Should you require further assistance please feel free to contact us.
Regards, Market Conduct,