Clientele Perks

Dear  Mpho G,
  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.  We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance.  Yours sincerely,  Judith Mboweni Service Support Specialist
Clientele Life

Dear Mpho G, 
Thank you for raising your concerns and allowing us to resolve them.  We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and we apologize for any inconvenience this may have caused you.  We have since communicated that your policy has now been canceled as requested, and the cancellation process was explained accordingly. 
Furthermore, we would like to thank you for the feedback provided to us, we highly appreciate it and value your input with regard to the quality of our service and appreciate the time taken to share your experience with us. 
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,  Judith Mboweni Service Support Specialist Clientele Life