RM
Rooi M
1 reviews | Active since Jan 2024
12 Feb 2024, 13:09
Clientele perks
Im here to cancel a debit order you call me a promise me a R1500 voucher i naver receive anything please cancel your R140 debit order on my capitec bank account. I dont want to pay sometimes that i dont understand .cancel your debit order as soon as possible
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Replies (2)
Clientele Life's replyOfficial
12 Feb 2024, 13:43Dear Rooi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply12 Feb 2024, 13:43
Official
Dear Rooi M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
19 Feb 2024, 12:21 Dear Rooi M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
Clientele Life's reply19 Feb 2024, 12:21
Official
Dear Rooi M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Nobuhle Jantjie. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct