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Siphuxolo M

1 reviews | Active since Feb 2026

19 Feb 2026, 08:44

Clientele perks

I joined Clientele perks in June 2025, after meeting a young lady at the mall claiming it's benefits. In November 2025, I called clientele to cancel the debit order as it was no use to me and I was unemployed. The consultant assured me that my clientele perks will be cancelled after the 30 days cooling period. In December they took money and I assumed it was over as the consultant had said so. Fast forward to February, they are still deducting money and it went from R160 to R170. No communication was made from them regarding the increase. And how are they still deducting money from my account when I have cancelled the plan is diabolical. That is the money for me to survive monthly . I only have R180 in my account and when it was time to pay while buying necessities, my card declined because Clientele perks decided to be *********. Their behavior is now affecting my life negatively.

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Replies (4)
Clientele Life
Clientele Life's reply19 Feb 2026, 11:46
Official
Dear Siphuxolo M,
                                                                       We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist. 
Yours sincerely, 

Market Conduct. 

SM
Siphuxolo M's update19 Feb 2026, 15:38
Reviewer Update
Thank you, my issue has been resolved adequately.
Clientele Life
Clientele Life's reply19 Feb 2026, 16:23
Official
Dear  Siphuxolo M, 
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.  We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.                       

We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.  Please do not hesitate to contact us should you have any further queries.  Yours sincerely, 

Market Conduct . 
Clientele Life
Clientele Life's reply20 Feb 2026, 07:51
Official
Dear  Siphuxolo M,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan.

Please note that the letter confirming your policy cancellation has been sent to the email address you provided during our telephone conversation.  We would like to apologize for the delay and the inconvenience caused.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.  The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life