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Tshireletso M
1 reviews | Active since Mar 2024
06 Mar 2024, 13:51
Clientele perks
30 year old single unemployed mother. I have canceled my perks policy 15th Feb. I received am email confirming my cancelation However debits continue to happen. My bank advices I cancel the policy the debit order would stop immediately. My debit date is 30th of each month as stated on my contracted . Tell me why iv been debited on these 3 days jan30 2024, February 15 2024 March 6 2024 . I need an urgent refund my son is without food . Nothing to carry because of these debit orders
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Replies (4)
Clientele Life's replyOfficial
06 Mar 2024, 14:31Dear Tshireletso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Mar 2024, 14:31
Official
Dear Tshireletso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
06 Mar 2024, 15:59Dear Tshireletso M,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 6th March Furthermore , I have exlained that the Company requires 31 days cancelation notice , hence we debited at the end of February. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 6th March Furthermore , I have exlained that the Company requires 31 days cancelation notice , hence we debited at the end of February. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply06 Mar 2024, 15:59
Official
Dear Tshireletso M,
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 6th March Furthermore , I have exlained that the Company requires 31 days cancelation notice , hence we debited at the end of February. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided on the 6th March Furthermore , I have exlained that the Company requires 31 days cancelation notice , hence we debited at the end of February. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
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Tshireletso M's updateReviewer Update
06 Mar 2024, 16:12What am I paying for I haven't received any rewards from the onset
TM
Tshireletso M's update06 Mar 2024, 16:12
Reviewer Update
What am I paying for I haven't received any rewards from the onset
Clientele Life's replyOfficial
07 Mar 2024, 08:14Dear Tshireletso M, Thank you for raising your concerns with us.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply07 Mar 2024, 08:14
Official
Dear Tshireletso M, Thank you for raising your concerns with us.
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings. We trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life