NS
Nomasonto S
1 reviews | Active since Aug 2021
13 Feb 2025, 08:58
Clientèle Perks
On the 24th of January Clientele perks debit order went through from my account they can see the payment yet I cant access perks due to Your benefits will be available upon confirmation of a successful DebiCheck
This means that your bank has not advised us that you have authenticated, please respond to your bank’s request.
Yet I have not received sms from their side and yet they are takibg money from my account without giving me the service. ... I wonder if this is how you guys do your business.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
13 Feb 2025, 10:30Dear Nomasonto S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply13 Feb 2025, 10:30
Official
Dear Nomasonto S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
26 Feb 2025, 09:41Dear Nomasonto S
Thank you for raising your concerns with us.
We confirm that we contacted you to provide progress regarding the concerns raised.
As discussed telephonically, we explained that we have escalated your concerns to the relevant department and feedback will be provided once it has been communicated. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however apologize for the delay caused and can assure you that this is not the level of service we aim to provide. We sincerely apologize for any inconvenience this may have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns with us.
We confirm that we contacted you to provide progress regarding the concerns raised.
As discussed telephonically, we explained that we have escalated your concerns to the relevant department and feedback will be provided once it has been communicated. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however apologize for the delay caused and can assure you that this is not the level of service we aim to provide. We sincerely apologize for any inconvenience this may have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply26 Feb 2025, 09:41
Official
Dear Nomasonto S
Thank you for raising your concerns with us.
We confirm that we contacted you to provide progress regarding the concerns raised.
As discussed telephonically, we explained that we have escalated your concerns to the relevant department and feedback will be provided once it has been communicated. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however apologize for the delay caused and can assure you that this is not the level of service we aim to provide. We sincerely apologize for any inconvenience this may have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns with us.
We confirm that we contacted you to provide progress regarding the concerns raised.
As discussed telephonically, we explained that we have escalated your concerns to the relevant department and feedback will be provided once it has been communicated. Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. We however apologize for the delay caused and can assure you that this is not the level of service we aim to provide. We sincerely apologize for any inconvenience this may have caused you.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Judith Mboweni Service Support Specialist Clientele Life