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zanele S

1 reviews | Active since Nov 2022

05 Mar 2024, 19:32

Clientele perks

I recently signed up for clientele perks, which are a total ****. U pay 140 monthly yet most of their retail subscribed to are not connected to clientele perks. Am so disappointed.

0
Replies (3)
Clientele Life
Clientele Life's reply06 Mar 2024, 09:11
Official
Dear  Zanele S, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
    
Your query has been escalated to the relevant department for investigation.
             
Yours sincerely,
    Lindiwe Mabizela
Service Support Team Leader
Clientele Life 
Clientele Life
Clientele Life's reply06 Mar 2024, 10:37
Official
Dear Zanele S,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you and the policy owner on the cell phone numbers provided to discuss and address your complaint, to no success.  Please be informed that we will contact you again to assist you further regarding your complaint.  We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Kutlwano TsoaiService Support Specialist 
Clientele Life
Clientele Life
Clientele Life's reply07 Mar 2024, 07:58
Official
 Dear Zanele S, At the outset, we would like to apologize for the inconvenience you may have experienced. 

We confirm that we made contact with you to provide feedback regarding the concerns raised and explained how the Clientele Perks Plan works. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 Yours sincerely, 
 Kutlwano Tsoai

 Service Support Specialist
 Clientele Life