LM
Londeka M
1 reviews | Active since Oct 2022
22 May 2024, 17:47
Clientele perks
Took up the perks plan a year ago and kept trying to cancel. I was informed that it was cancelled but the agent that I spoke to did not cancel it. I called the other day just raise this issue and ask for a refund however they told me that it was against their policy and can't refund me for all the months they debited without my knowledge.
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
23 May 2024, 10:36Dear Londeka M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply23 May 2024, 10:36
Official
Dear Londeka M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
23 May 2024, 12:18Dear Londeka M We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic conversation we have confirmed that the policy was cancelled and the cancellation process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Clientele Life's reply23 May 2024, 12:18
Official
Dear Londeka M We confirm that we made contact with you to provide feedback regarding the concerns raised. As per our telephonic conversation we have confirmed that the policy was cancelled and the cancellation process was explained. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely,
Kutlwano Tsoai
Service Support Specialist
Clientele Life
Kutlwano Tsoai
Service Support Specialist
Clientele Life