Clientele pay back the money

Hi

My name is Welcome Mnisi and my mother Emma Nkosi has a policy with Clientele in which we are covered in she took it 2013 and in one of those people covered my brother was covered and passed on but she didn't get anything from Clientele up until today she's still paying for my brother even though he's no more, when she tries to call clientele she doesn't get the help that she need and she did report that my brother is no more why must she still pay for my brother up till now when he's no more, secondly clientele is still taking primiums even though we have passed 18 years they never communicate with her anything it came to an extent that she decided to cancel her policy, clientele is robbing my mom on her hard earned money, how could she pay a policy for someone who no longer lives, why should they take money for her when we are over age worse of all when she tried to claim for my brother they told her he's over age if he's over age why are they still taking her money till now, when she calls she gets people who are rude to her, we need answers from clientele and they are not giving us but they still take her money, my mother works very hard for her money and clientele must pay what is due to her and stop taking money even though she told them about my brother. Clientele needs to pay back the money