KR
Kevin R
1 reviews | Active since Jan 2014
27 Oct 2023, 17:16
Clientele pathetic service
I am so disappointed in the service received from Clientele after being a client for over 15 years. After numerous attempts and enquiry on a cash Back amount, the lack of commitment from the team has me very frustrated. From the Call centre agents to the management of clientele I want to say - please be considerate to your clients at all times.
It is disappointing that a manager (whom I have his name committed to have a resolution to my issue) has not returned a call to update me on the status of my query.
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Replies (3)0
Replies (3)
Clientele Life's replyOfficial
30 Oct 2023, 11:00Dear Kevin V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply30 Oct 2023, 11:00
Official
Dear Kevin V,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
30 Oct 2023, 15:28 Dear Kevin V
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record ending with ***2324 resulted in no success on even day..
Furthermore, I confirm that your cash back bonus has been processed today and will reflect into your bank account by tomorrow midday.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record ending with ***2324 resulted in no success on even day..
Furthermore, I confirm that your cash back bonus has been processed today and will reflect into your bank account by tomorrow midday.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
Clientele Life's reply30 Oct 2023, 15:28
Official
Dear Kevin V
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record ending with ***2324 resulted in no success on even day..
Furthermore, I confirm that your cash back bonus has been processed today and will reflect into your bank account by tomorrow midday.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record ending with ***2324 resulted in no success on even day..
Furthermore, I confirm that your cash back bonus has been processed today and will reflect into your bank account by tomorrow midday.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
Clientele Life's replyOfficial
31 Oct 2023, 15:30 Dear Kevin V
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided to the policy payer on the 31st October 2023 . Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account on one of the policies you have requested to terminate. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided to the policy payer on the 31st October 2023 . Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account on one of the policies you have requested to terminate. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
Clientele Life's reply31 Oct 2023, 15:30
Official
Dear Kevin V
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided to the policy payer on the 31st October 2023 . Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account on one of the policies you have requested to terminate. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life
At the outset I would like to apologize for the inconvenience caused regarding the concerns raised. As per our discussion, the necessary feedback has been provided to the policy payer on the 31st October 2023 . Furthermore , I have confirmed a Turn Around Time for funds to reflect in to your bank account on one of the policies you have requested to terminate. I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Vusumuzi Dlamini Services Recovery Specialist Clientele Life