RM
Roy M

1 reviews | Active since May 2017

02 Jun 2020, 11:21

CLIENTELE PART OF ********** DEBIT ORDERS

CLIENTELE PART OF ********** DEBIT ORDERS

Last months, I realized that Clientele has been deducting around R272,00 from my account for few months. I immediately knew it was a **** as I wouldn't be clientele customer under any circumstances. I called them and they couldn't tell me how they ended up with my personal details including my bank accounts from which they were deducting. The Agent asked me if I perhaps not have taken an insurance at a mall parking...me taking a life cover at a mall parking place?

Listen to this...they said I must go to the police station to swear under oath that I did not take the life cover. This company is a ***** benefiting from ********** policies.

They are thriving on ineptness of consumer protection systems. We should all expose these types of thieving and not support companies thriving from ***** and theft from consumers.

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Replies (4)
Clientele Life
Clientele Life's reply02 Jun 2020, 11:52
Official
 Dear  Roy M 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman 

Service Support Supervisor  

Clientele Life  
RM
Roy M's update02 Jun 2020, 11:56
Reviewer Update
Hi Shanitha

Please do. I want to know how Clientele got my personal details such as my ID numbers, banking details etc.

Also tell me when you are going to refund my money and close the ********** policy. My banker can reverse the payment but I want Clientele to do so.
RM
Roy M's update30 Jun 2020, 14:18
Reviewer Update
Dear Shanitha Hanuman

Are you still investigating. I still haven't received my refund.


Clientele Life
Clientele Life's reply13 Jul 2020, 14:08
Official
Dear Roy M 

Our records indicate that out Compliance investigator Johannah Cele has been in contact with you and explained the required documents in order to further investigate the matter. 

We have since not received the required documents. Should wish for the matter to be further investigated, kindly send the required documents. 

We trust you find the above in order. 

Yours sincerely, 

Shanitha Hanuman