Clientele Parks debit order ignored cancellation

I had an active policy done on January 2024 electronically specifically for Clientele Parks . A debit order was done with my confirmation yes. So I’ll get free various vouchers for the minimum of R140 every month. To cut the story short I realised I’m not affording the R14” anymore due to my own personal reasons. Called their customer number several times 20 April 2024 it kept on not going through at all. Decided to write an email on the 25th April stating that I shall not be able to continue with the clientele parks policy due to financial reasons and started I’ve been trying to reach with a call but couldn’t. After 2 I got a response from apologising and requested (A proof of account, ID , and my mobile number) sent them my scanned documents of all 3 requests things . They never responded back or anything fine. Today(24 May 2024) my money R140 was deducted in my account whereas reaching out prior for cancellation of the policy I was preventing exactly this money deduction yet it happened like I never made means and asked for cancellation. I wrote them an email again today(24 May) I’ve very angry and I feel disrespected as a client. I want my money back!