KM
Karabo M
1 reviews | Active since Sept 2020
28 Sept 2020, 22:04
Clientele opened a policy on my behalf without my authorization
So today I met one of your sales persons and he told me about the life cover, He asked for my details and I provided them but I told him that I’ll think about it and call him once I made a decision but to my surprise I got an sms saying that money will be debited from my account and my bank have already changed me for debicheck authentication. They opened a policy on my behalf without my authorization. I want this fixed before money can be debited from account!
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Replies (2)
Clientele Life's replyOfficial
28 Sept 2020, 22:09Dear Karabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 Sept 2020, 22:09
Official
Dear Karabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
12 Oct 2020, 13:40Dear Karabo M
By now you have been contacted by our Compliance Investigator (Lucia Mpofu), who has confirmed the outcome of their investigations.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and can assure you that this is not the level of service we aim to provide.
We trust you find the above in order.
Yours sincerely,
Market Conduct Team
By now you have been contacted by our Compliance Investigator (Lucia Mpofu), who has confirmed the outcome of their investigations.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and can assure you that this is not the level of service we aim to provide.
We trust you find the above in order.
Yours sincerely,
Market Conduct Team
Clientele Life's reply12 Oct 2020, 13:40
Official
Dear Karabo M
By now you have been contacted by our Compliance Investigator (Lucia Mpofu), who has confirmed the outcome of their investigations.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and can assure you that this is not the level of service we aim to provide.
We trust you find the above in order.
Yours sincerely,
Market Conduct Team
By now you have been contacted by our Compliance Investigator (Lucia Mpofu), who has confirmed the outcome of their investigations.
We would like to take this opportunity to apologise for any inconvenience caused in this regard and can assure you that this is not the level of service we aim to provide.
We trust you find the above in order.
Yours sincerely,
Market Conduct Team