CLIENTELE - only good for AIRTIME and CONDOLENCES.

Let me tell you that the above is incorrect , the documentation was sent through four times in the last 2 weeks, and you CLIENTELE delayed this claim yet telling us you see no reason why there should be a delay. DONT SELL PRODUCTS YOU DONT WANT TO PAY OUT..... DONT GIVE FALSE INFORMATION ON MEDIA OR SOCIAL MEDIA PLATFORMS. DONT TAKE MONEY FROM PEOPLE AND THEN WHEN ITS TIME PUT THE CLAIM THROUGH YOU GIVE EXCUSES. It was advised by Simone Van Der Haar that she would be in contact with us regarding this claim before 9am today and its after 1pm again. STILL NO RESPONSE FROM ANYONE AGAIN.....

I have never seen such unprofessionalism from this company called Clientele. So it was advised that this claim needs to be investigated - got a letter stating 14 days (17 June 2022 ) NOTE THAT the family member has been buried almost 5 weeks ago. We called in again to find out how far is the investigation - only to say that nothing has been done that was 30 June - as they advised an investigator would be sent out. BUT NOTHING WAS DONE. It is the 07.07.2022 which is 14 days only to hear that they cant get hold of the investigator who supposedly has to do his job. The claim administrator that assisted us - vanished into thin air - and this claim was handed over to someone else. STILL NOTHING DONE - We also emailed the arbitrator to get the recordings - and was advised that we need to ask Customer service for the recordings - SO WHAT IS THE ARBITRATOR THERE FOR? HOW CAN YOU TREAT YOUR CUSTOMERS LIKE THIS CLIENTELE.....YOU GOT PAID EVERY MONTH AND YOU CANT EVEN DO WHAT YOU SUPPOSE TO DO.....This has been the worst experience ever. We did our part - we waited patiently - we paid the policy like we suppose to - IS THIS HOW YOU TREAT YOUR CUSTOMERS CLIENTELE? How can you even be a brand on the media stating that the experience will be dignified - but this is how you show how dignified your company is.

Good Day Clientele

It was advised that you would get back to us before close of business on the 13.07.2022 at 16h00 - which did not happen at all. Stop lying to say you got hold of us and not even a manager has the decency to provide feedback regarding this claim. I have a feeling that this will be prolonged as much as you possibly can, because you do not want to payout as there was nothing wrong with our claim. What is the best possible solution - go to the media and state that Clientele constantly lies to give them more time? How can you treat your customers like this? We have been patient - we waited for you to do your investigations but you constantly give excuse after excuse.....and still no viable feedback. WHAT IS THE OUTCOME CLIENTELE?