Clientele not to trust!
Clientele is the worse company to take out any type of insurance. I took out extra insurance in May, with the understanding that the debit order will run on the 7th of each month. The loaded debit order instruction as per NAEDO Tracking, which means if money comes into your account they take their money. The first premium was taken on the 25th of may after which I called them and cancelled the policy. After 2 months they again took a premium on the 25th (July) I again called them to make a reverse payment upon which the agent told me that I waited to long to cancell. And today again they took another premium!!! I did cancell within the legal time limit and they can really track the whole telephone conversation as according to them are recorded. I requested call back from their website but no reaction
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the complaint and all contents were noted.
As per our telephonic discussion, the necessary feedback has been provided regarding your concerns raised and we have further assisted on your query.
We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you this is not the level of service we aim to offer to our clients.
Furthermore we confirm that the policy has since been cancelled as per request, and confirm no further debits to go off your account.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist
We confirm receipt of the complaint and all contents were noted.
As per our telephonic discussion, the necessary feedback has been provided regarding your concerns raised and we have further assisted on your query.
We would like to take this opportunity to sincerely apologize for any inconvenience caused and assure you this is not the level of service we aim to offer to our clients.
Furthermore we confirm that the policy has since been cancelled as per request, and confirm no further debits to go off your account.
I trust you will find this in order and that your query has been resolved, however should you wish to contact us again please do not hesitate to do so.
Yours sincerely
Siphesihle Rodolo
Service Recovery Specialist