SR
Satish R
1 reviews | Active since Nov 2017
08 Sept 2020, 09:54
Clientele not to be trusted once you die.
My mum passed away in 1996 June. I had a funeral policy with Clientele at the time and paying R100 per month for a cover of R10 000. My mother was diagnosed with cancer of the stomach, operated on and passed away a few months later without recovering. Clientele refused to pay as their excuse was that she was diabetic. They did not even refund my premiums. Wrote to Ombudsman but he said that Clientele was not a member then and therefore he was unable to sort it out. It is a small amount Clientel looks for loopholes to avoid payment . Would not recommend them as a trustworthy company
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Clientele Life's replyOfficial
08 Sept 2020, 13:16Dear Satish R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply08 Sept 2020, 13:16
Official
Dear Satish R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Sept 2020, 10:48Dear Satish R,
Thank you for raising your concerns and bringing this matter to our attention.
We would like to assure you that at the time the claim was lodged, it would have been assessed by a specialist assessor, and the repudiation approved by a Claims Manager. Accordingly, we can confirm that the decision to repudiate the claim would not have been taken lightly. As we understand that clients may want to challenge the validity of the repudiations, we have an established complaints process, whereby clients can complain. Furthermore, we are now a member of the voluntary Long-Term Insurance Ombudsman. However, as the claim in question was submitted about 24 years ago, and no evidence of extenuating circumstance causing a delay in challenging the repudiation was provided, we are unable to review the claim. Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We would like to assure you that at the time the claim was lodged, it would have been assessed by a specialist assessor, and the repudiation approved by a Claims Manager. Accordingly, we can confirm that the decision to repudiate the claim would not have been taken lightly. As we understand that clients may want to challenge the validity of the repudiations, we have an established complaints process, whereby clients can complain. Furthermore, we are now a member of the voluntary Long-Term Insurance Ombudsman. However, as the claim in question was submitted about 24 years ago, and no evidence of extenuating circumstance causing a delay in challenging the repudiation was provided, we are unable to review the claim. Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department
Clientele Life's reply14 Sept 2020, 10:48
Official
Dear Satish R,
Thank you for raising your concerns and bringing this matter to our attention.
We would like to assure you that at the time the claim was lodged, it would have been assessed by a specialist assessor, and the repudiation approved by a Claims Manager. Accordingly, we can confirm that the decision to repudiate the claim would not have been taken lightly. As we understand that clients may want to challenge the validity of the repudiations, we have an established complaints process, whereby clients can complain. Furthermore, we are now a member of the voluntary Long-Term Insurance Ombudsman. However, as the claim in question was submitted about 24 years ago, and no evidence of extenuating circumstance causing a delay in challenging the repudiation was provided, we are unable to review the claim. Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department
Thank you for raising your concerns and bringing this matter to our attention.
We would like to assure you that at the time the claim was lodged, it would have been assessed by a specialist assessor, and the repudiation approved by a Claims Manager. Accordingly, we can confirm that the decision to repudiate the claim would not have been taken lightly. As we understand that clients may want to challenge the validity of the repudiations, we have an established complaints process, whereby clients can complain. Furthermore, we are now a member of the voluntary Long-Term Insurance Ombudsman. However, as the claim in question was submitted about 24 years ago, and no evidence of extenuating circumstance causing a delay in challenging the repudiation was provided, we are unable to review the claim. Should you require any further assistance in this regard please feel free to contact us again. Kind regards, Claims Department