ZS
Zakhele S
1 reviews | Active since Aug 2019
01 Aug 2019, 21:55
Clientele not honest
I took a hospital plan last year August 1st and I was told that in to claim for pre-existing condition you must have 12 months waiting period and 12 paid premiums, now I was admitted to hospital on the 29 July 2019 for pre existing condition and they don't want to pay me my I. D Number is ***
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Replies (5)0
Replies (5)ZS
Zakhele S's updateReviewer Update
01 Aug 2019, 22:12I sent an email on the 30th of July 2019 about the same thing, I got a reply on the 31 July 2019 that I qualify, but on the 1 August 2019 the claim department said my claim is invalid as we speak I have already paid 13 premiums ***_Clientèle Health Event Life PlanPolicyCommencementDocumentRequest_***.pdf 501.55 KB
ZS
Zakhele S's update01 Aug 2019, 22:12
Reviewer Update
I sent an email on the 30th of July 2019 about the same thing, I got a reply on the 31 July 2019 that I qualify, but on the 1 August 2019 the claim department said my claim is invalid as we speak I have already paid 13 premiums ***_Clientèle Health Event Life PlanPolicyCommencementDocumentRequest_***.pdf 501.55 KB
ZS
Zakhele S's updateReviewer Update
01 Aug 2019, 22:18Dear Mr SibiyaThank you for contacting Clientele Life.Kindly please note that you do qualify to claim for pre-existing medical conditions on your policy. I hope all is in orderKind regardsKeneilwe Gabanakgosi
Client Services Consultant - Claims
Clientèle Life
Tel ***
Fax ***
Email ***
Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside
www.clientele.co.za • www.clientele.mobi
Clientele Life is an authorised Financial Services Provider. FSP number: 15268
Clientele Self Service is an easy way to access your policy details. All you need to register is your ID number and your cell phone number. Go to or click on the registration link on www.clientele.co.za
Original Message:
From: ***
Sent: 30 July 2019 02:48:20 PM
To: ***
Subject: Re: Clientèle [***4] Policy Documents - ***
Good afternoonThank you for resending the policy documents, as far as I understand I can now qualify for pre existing conditions since I have finished 12 months and 12 paid premiums.If I count from 1st August 2018 to 1July 2019 that gives 12 months (12 premiums) which is required and it is my policy documents, 1st August 2019 will be 13 months and 13 premiumsKind Regards Z M Sibiya ***
On Tue, 30 Jul 2019, 13:12 Michael Zakhele, <***> wrote:
Zakhele Michael SibiyaDriver at CMH GroupCell:***Email:***m
Client Services Consultant - Claims
Clientèle Life
Tel ***
Fax ***
Email ***
Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside
www.clientele.co.za • www.clientele.mobi
Clientele Life is an authorised Financial Services Provider. FSP number: 15268
Clientele Self Service is an easy way to access your policy details. All you need to register is your ID number and your cell phone number. Go to or click on the registration link on www.clientele.co.za
Original Message:
From: ***
Sent: 30 July 2019 02:48:20 PM
To: ***
Subject: Re: Clientèle [***4] Policy Documents - ***
Good afternoonThank you for resending the policy documents, as far as I understand I can now qualify for pre existing conditions since I have finished 12 months and 12 paid premiums.If I count from 1st August 2018 to 1July 2019 that gives 12 months (12 premiums) which is required and it is my policy documents, 1st August 2019 will be 13 months and 13 premiumsKind Regards Z M Sibiya ***
On Tue, 30 Jul 2019, 13:12 Michael Zakhele, <***> wrote:
Zakhele Michael SibiyaDriver at CMH GroupCell:***Email:***m
ZS
Zakhele S's update01 Aug 2019, 22:18
Reviewer Update
Dear Mr SibiyaThank you for contacting Clientele Life.Kindly please note that you do qualify to claim for pre-existing medical conditions on your policy. I hope all is in orderKind regardsKeneilwe Gabanakgosi
Client Services Consultant - Claims
Clientèle Life
Tel ***
Fax ***
Email ***
Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside
www.clientele.co.za • www.clientele.mobi
Clientele Life is an authorised Financial Services Provider. FSP number: 15268
Clientele Self Service is an easy way to access your policy details. All you need to register is your ID number and your cell phone number. Go to or click on the registration link on www.clientele.co.za
Original Message:
From: ***
Sent: 30 July 2019 02:48:20 PM
To: ***
Subject: Re: Clientèle [***4] Policy Documents - ***
Good afternoonThank you for resending the policy documents, as far as I understand I can now qualify for pre existing conditions since I have finished 12 months and 12 paid premiums.If I count from 1st August 2018 to 1July 2019 that gives 12 months (12 premiums) which is required and it is my policy documents, 1st August 2019 will be 13 months and 13 premiumsKind Regards Z M Sibiya ***
On Tue, 30 Jul 2019, 13:12 Michael Zakhele, <***> wrote:
Zakhele Michael SibiyaDriver at CMH GroupCell:***Email:***m
Client Services Consultant - Claims
Clientèle Life
Tel ***
Fax ***
Email ***
Clientèle Office Park • Cnr Rivonia and Alon Roads • Morningside
www.clientele.co.za • www.clientele.mobi
Clientele Life is an authorised Financial Services Provider. FSP number: 15268
Clientele Self Service is an easy way to access your policy details. All you need to register is your ID number and your cell phone number. Go to or click on the registration link on www.clientele.co.za
Original Message:
From: ***
Sent: 30 July 2019 02:48:20 PM
To: ***
Subject: Re: Clientèle [***4] Policy Documents - ***
Good afternoonThank you for resending the policy documents, as far as I understand I can now qualify for pre existing conditions since I have finished 12 months and 12 paid premiums.If I count from 1st August 2018 to 1July 2019 that gives 12 months (12 premiums) which is required and it is my policy documents, 1st August 2019 will be 13 months and 13 premiumsKind Regards Z M Sibiya ***
On Tue, 30 Jul 2019, 13:12 Michael Zakhele, <***> wrote:
Zakhele Michael SibiyaDriver at CMH GroupCell:***Email:***m
Clientele Life's replyOfficial
02 Aug 2019, 13:23Dear Zakhele S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's reply02 Aug 2019, 13:23
Official
Dear Zakhele S
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life's replyOfficial
21 Aug 2019, 10:03 Dear Zakhele S,
By now you have been contacted by our Claims Experience Administrator regarding your claim. We have explained the claims process moving forward. You have since confirmed that you are happy with the outcome.
We trust you find the above in order however, should you require any further assistance in this regard please feel free to contact us again. Yours sincerely , Claims Team
By now you have been contacted by our Claims Experience Administrator regarding your claim. We have explained the claims process moving forward. You have since confirmed that you are happy with the outcome.
We trust you find the above in order however, should you require any further assistance in this regard please feel free to contact us again. Yours sincerely , Claims Team
Clientele Life's reply21 Aug 2019, 10:03
Official
Dear Zakhele S,
By now you have been contacted by our Claims Experience Administrator regarding your claim. We have explained the claims process moving forward. You have since confirmed that you are happy with the outcome.
We trust you find the above in order however, should you require any further assistance in this regard please feel free to contact us again. Yours sincerely , Claims Team
By now you have been contacted by our Claims Experience Administrator regarding your claim. We have explained the claims process moving forward. You have since confirmed that you are happy with the outcome.
We trust you find the above in order however, should you require any further assistance in this regard please feel free to contact us again. Yours sincerely , Claims Team
ZS
Zakhele S's updateReviewer Update
22 Aug 2019, 17:51I'm not happy with your service,
This ****** are I sent them the discharge summaries,in those summaries there's history test results but they say they results I really don't know what they want from me, because I've sent them that information, they say they want the discharge summaries to be stamped, the hospital does not stamp the discharge summaries, there are some letter heads on those summaries and hospital number is there
This ****** are I sent them the discharge summaries,in those summaries there's history test results but they say they results I really don't know what they want from me, because I've sent them that information, they say they want the discharge summaries to be stamped, the hospital does not stamp the discharge summaries, there are some letter heads on those summaries and hospital number is there
ZS
Zakhele S's update22 Aug 2019, 17:51
Reviewer Update
I'm not happy with your service,
This ****** are I sent them the discharge summaries,in those summaries there's history test results but they say they results I really don't know what they want from me, because I've sent them that information, they say they want the discharge summaries to be stamped, the hospital does not stamp the discharge summaries, there are some letter heads on those summaries and hospital number is there
This ****** are I sent them the discharge summaries,in those summaries there's history test results but they say they results I really don't know what they want from me, because I've sent them that information, they say they want the discharge summaries to be stamped, the hospital does not stamp the discharge summaries, there are some letter heads on those summaries and hospital number is there