DS
Dominique S
1 reviews | Active since May 2019
18 Apr 2021, 11:43
Clientele No Answer or Help!!! Pathetic
My father in law had passed away over 2 weeks ago and the funeral was on the 10th of April. We are still waiting for the policy to be paid. They said my mother in law needs to go to court that they can make her the beneficiary. But my question is how can you have a funeral cover with out a beneficiary? They were married in community of property... Over R800.00 of airtime and we still don't have answers! Pathetic if you ask me. We needed to make a lone to pay for the funeral! Quick to take premium each month but don't want to help us in a time of need!!! AND THEY TOOK ANOTHER PREMIUM AFTER HIS DEATH!!!!!!
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Replies (2)
Clientele Life's replyOfficial
19 Apr 2021, 09:27Dear Dominique S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply19 Apr 2021, 09:27
Official
Dear Dominique S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
04 May 2021, 15:18Dear Dominique S,
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm outcome of the claim. Should you require any assistance in this regard please feel free to contact us directly. Kind Regards. Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm outcome of the claim. Should you require any assistance in this regard please feel free to contact us directly. Kind Regards. Claims Department
Clientele Life's reply04 May 2021, 15:18
Official
Dear Dominique S,
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm outcome of the claim. Should you require any assistance in this regard please feel free to contact us directly. Kind Regards. Claims Department
Thank you for raising your concerns and bringing this matter to our attention. We assure you of our best intentions and we aim to provide excellent service to our clients. We confirm that our Claims Assessor contacted you to confirm outcome of the claim. Should you require any assistance in this regard please feel free to contact us directly. Kind Regards. Claims Department