Clientele ****ming the elderly.

I would like to express my deep concern regarding an incident involving my 81-year-old mother, who recently received an SMS from her bank notifying her that her Clientele debit order details had been updated. My mother has never had any dealings with Clientele, nor has she authorized any debit orders on her account.

When I contacted your customer service team to investigate, I was subjected to unprofessional behavior, including being given the runaround, an agent hanging up on me, and a supervisor providing little assistance. Eventually, the policy was canceled, but not without the remark that there would be a “30-day clearing period.” This is unacceptable. If the individual never knowingly signed up for a policy, this period should not apply.

The broader issue here is the ********* practices employed by Clientele, which appear to target vulnerable individuals, such as the elderly, using deceptive tactics. Offering so-called "vouchers" and "savings when shopping" is a manipulation that preys on those who are less fami**** with such schemes, ultimately leaving them paying for services they did not request or understand.

Furthermore, I must question how Clientele obtained my mother’s banking details to process the debit order. Did you ask for a copy of her ID? How does this align with the Protection of Personal Information Act (POPIA)?

Following the call with your team, my mother is understandably distressed by the situation, and I can only imagine how others—particularly those without someone to advocate on their behalf—must feel when faced with such ****s.

Clientele, it’s 2025, and these practices are completely unacceptable. I urge you to take immediate action to address these concerns. If this matter is not resolved promptly and to my satisfaction, I will have no choice but to share this experience publicly on social media, so others are made fully aware of your company's ********* practices.