1 reviews | Active since Feb 2022
Clientele ****ming the disadvantages
I am writing on behalf of my daughter, she is getting disability money from Sassa and she is staying with her Grandmother, beginning of February at a Mall she was approached by a consultant to explain the insurance which they triggered her to give them the bank card to check if she qualifies for the rewards,( which rewards I don't know) My daughter does not need a Life cover, she does everything via myself or her grandmother. I feel that your consultant are ****ming people for them to get commissions. Her grandmother or myself did not give any consent for this. I am going to give Clientele 48hours to pay the money back. If not i will take this up, report to ETVnews and I will report you to Sassa. Ref number *** 240225 you deducted R294.00 on the 23rd February please pay back to her Capitec account i need that money for her medical treatment.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Lungile Mathebula. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
As per our telephonic discussion, we confirmed that you are satisfied with the feedback provided and that the policy has been cancelled.
The policy was still within a Cooling off period and the refund process was explained to you by Lungile Mathebula. We trust you find this in order, however should you wish to contact us again please do not hesitate to do so. Regards, Market Conduct