BR
Bilal R

1 reviews | Active since Dec 2024

23 Feb 2026, 01:19

Clientele ****ming Citizens at shopping centers and preying of the financially vulnerable people in South Africa and taking their money without their knowledge or consent!!!

I have been ****med at the Chatsworth Center in KZN by a team of Clientelle members who have taken my details and ensured there would be no commitments or contracts in November 2025 I have then recieved multiple debi checks on my account for an amount I have not authorized or was aware of been deducted from my account which they have obtained my banking details of. I have since November emailed and called clientele regarding this issue as im currently unemployed with 2 minor Kids and dependant on our current R370 social relief distress grant... I have recieved my R370 payment on the 21/02/2026 this year to my shock which ive been anticipating and waiting for that money to support my family that the company has debited R170 from that money of my account which I am completely unaware of and have on numerous and multiple occasions wrote to via email and called clientele to advise them I want my name and details removed of their portfolio and the dire financial distress I am currently experiencing which im in no position to pay for any funeral plans etc. which I was not informed about. I would like your company to amicably refund my money into my account including a service or banking charges which was incured due to your companies unprofessional service and members ****ming the financially distressed people in this country and feeding of them from.a basic R370 SRD grant which we recieve and depend on for our livelihood in these hard times we are experiencing. Yourl should really get professional staff and financial advisors rather than a group of people in a shopping center ****ming people to meet their targets and feed of people's limited resources and money which we depend on which is totally unacceptable and ******* that puts us in greater financial distress and problems especially when it comes to contacting you guys regarding refunds or any queries regarding this matter. It is really sickening and untoreable what yourls guys company is doing to thr financially vulnerable people in this country. I pray we can resolve this matter in an amicable manner and have my money refunded including everyone who has fell victim to this ridiculous behavior and ethics which just put the people in our country in more dire financial distress. This is totally unacceptable and this company should be exposed and publicized regarding what they are doing to our citizens as well as the ombudsman of banking and Insurance being informed and aware of this matter and a closure of an unprofessional company like clientele who is preying on the financially vulnerable people at this time and state in South Africa. I would like my refund as quick as the money was taken out from my account without any excuses or further communications and apologies as this is totally ********* ******** and completely unprofessional.

0
Replies (9)
Clientele Life
Clientele Life's reply23 Feb 2026, 06:47
Official
Dear Bilal R,
                                                                       
We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct.
Clientele Life
Clientele Life's reply23 Feb 2026, 09:11
Official
Dear Bilal R, 

kindly provide us with the reference number/ policy number, we are not finding anything with the details you provided with.

 
Yours sincerely, 

Market Conduct. 
BR
Bilal R's update23 Feb 2026, 12:00
Reviewer Update
Hi

My particulars
I.D No. ***
Description - ***60225DEBICHECK ***
BR
Bilal R's update24 Feb 2026, 14:21
Reviewer Update
By when will I get a response from you guys ?
BR
Bilal R's update26 Feb 2026, 14:45
Reviewer Update
It is quite frustrating and irrate that your company can take money so fast of people but when it comes to resolutions and accountability then no1 can even respond or do anything ...
I am still awaiting feedback and my refund.
Clientele Life
Clientele Life's reply02 Mar 2026, 07:39
Official
Dear Bilal R,
                                                                       
We confirm receipt of the concerns raised and apologize for any inconvenience caused.

Your query has been escalated to the relevant department, and we will be in contact to assist. 

Yours sincerely, 

Market Conduct.
Clientele Life
Clientele Life's reply02 Mar 2026, 14:49
Official
Dear Bilal R, 

Thank you for raising your concerns and bringing this matter to our attention. 
 
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
            
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. 
 
We trust you find this in order. 
 
Regards, 
 
Market Conduct 
BR
Bilal R's update06 Mar 2026, 02:02
Reviewer Update
***
You can contact me on the above number and I don't want any more stories or promises and ****s from you guys I want my refund !!!
Clientele Life
Clientele Life's reply11 Mar 2026, 09:11
Official
Dear Bilal, 

Thank you for raising your concerns and bringing this matter to our attention. 
 
Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful.
            
Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. 
 
We trust you find this in order. 
 
Regards, 
 
Market Conduct