CLIENTELE ****MERS REFUSE TO PAY!

Clientele provides low quality services and go on to send SMS’s asking “how likely are you to recommend it to other people”… I Give it a 0 at all times ABSOLUTELY NO INTEGRITY!!!!

I’m not impressed with how they go about doing things, last October (2024) My father passed on, we claimed with Clientele and for once there were no particular run arounds because my father was supposedly one of the “VIP” clients they claimed. Our payout was made within 4 hours which was great however the person who was on the line with me, made me aware that my dad had opened a wealth plan for me which I was asked if I wanted to cash it out then,and I chose to deal with the funeral first before getting to the wealth plan November 12th 2024 made contact with clientele to get more information about this wealth plan, the lady I spoke to (Kelebogile) is her name I think…wasted no time, didn’t even try to hear what I was enquiring about and just said “let me send you the encashment forms to fill, send them back to us with supporting documents and we’ll make payment to you” (Encashment:E***7/E***2) Both my mom and I asked the lady 3 times to confirm everything they would need from me and made her aware that the Executor of Estate Letter was under my mom because my parents are married and she said “No Problem “and still advised that I claim the encashment since it’s under my name! for all the 3 times we asked, she confirmed that they’d need “My fathers Death Certificate, Executor of Estate Letter,his Certified ID Copy, Certified policy payer bank statement, signed Encashment form and an alternative bank statement to pay into” which she also CONFIRMED WITH THE ENCASHMENT DEPARTMENT SUPERIORS that this would be all the need. Received an SMS reiterating everything she said on the line.

2 weeks after sending everything to them and received no particular communication I called to find out if the documents were received they said yes they’re received but now we need you to send us an “Estate Late Account “ to pay into. To my surprise I asked from beginning what would be needed from me and they told me nothing about and Estate Late Account which also defeats them requiring an “ Alternative Account “ to pay into. Had I not called, no communication was gonna be made with me, Absolute Poor Service!! Called in again in December, January and February and guess what? They all have different knowledge of the same product in the same department, disappointing for such a big Brand❗️ My argument is that there was no where where they mentioned they need and estate late account, I wouldn’t have been told had I not made constant communication, just pay into an alternative account you asked to be provided with just like you paid for a funeral payout! It all defeats the policy holder being one of the “VIP” clients!! At the time we claimed for a funeral pay out, we made them aware that we’re claiming on behalf of the policy holder, he is the DECEASED at this moment we said, guess what?? They continued to debit from October 2024 to February 2025 still??? My last communication with them (February 12th)some lady claimed that they would call back because they need to make refunds to us for all the months paid for after the funeral claims because the policy was suppose to be cancelled immediately, Till this day I’m still waiting for that call…Again POOR SERVICE, FALSE INFORMATION, ZERO INTEGRITY ‼️

CLIENTELE I URGE YOU TO MAKE A PLAN OF ALL PAYMENTS DUE TO US… You Still Debited from then till now for the same wealth plan you refuse to pay for damn ****mers