KS
Khanyisile S

1 reviews | Active since Jun 2024

26 Jun 2024, 06:33

Clientele ****mers

Clientele consultants came to my house at the 19th of June and asked to see If I qualify for their policy and they said it's only just them checking. The next thing consultant wants to see the messages I'm getting claiming it's from their company. Few minutes later I got a message from my banking app telling me about a debit order that will start on June . I followed the young lady to tell her that I didn't authorise this debit order and you need to cancel this now she tried to , she said the won't take any money in your account but I I insisted anyway since I knew what was at risk we did what was a query check and she said it's cancelled as it also wrote on her cellphone screen. The sad thing is they asked if I was working and I rep**** "no , the only source of income I'm getting is that social relief grant from sassa , so I can at least put food on the table for my 3 year old ". I woke up this morning to check if the grant was in , and I discovered that clientele took an amount of R340 and I'm only left with R29 . This debit order cannot be disputed nor stopped, I can't even go to the nearest Bank branch since I've got no money. I hope they'll be happy to hear that they're the reason why I'll be starving with my 3 year old . Only God knows what we're gonna eat .

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Replies (2)
Clientele Life
Clientele Life's reply26 Jun 2024, 09:35
Official
Dear  Khanyisile S, 
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
     
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
              
Yours sincerely, 
Lindiwe Mabizela
Service Support Team Leader 
Clientele Life 
Clientele Life
Clientele Life's reply01 Jul 2024, 13:02
Official
Dear  Khanyisile S,

Thank you for raising your concerns and bringing this matter to our attention. 

We confirm that our Market Conduct department has investigated the contents of your complaint and that one of our investigators has been in contact with you to provide the necessary feedback. 

We trust you find this in order and that this matter has been resolved to your satisfaction.  Should you require further assistance please feel free to contact us. 

Regards Market Conduct