KM
Keabetswe M
1 reviews | Active since Apr 2024
04 Apr 2024, 23:52
Clientele ****med my father R580
My father was billed R580 by clientele without him agreeing to join any policy. He was mislead by Clientele agents into getting his banking details by saying that they'll offer the groceries of R3000. Then later he was asked to join a policy to which he declined as he can't afford it being a pensioner. How can he be debited R580 without agreeing to join any policy and without evaluating affordability? Please refund the R580.
Helpful (0)
Replies (11)0
Replies (11)
Clientele Life's replyOfficial
05 Apr 2024, 10:07Dear Keabetswe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply05 Apr 2024, 10:07
Official
Dear Keabetswe M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
KM
Keabetswe M's updateReviewer Update
05 Apr 2024, 12:43Okay, I will wait for the response.
KM
Keabetswe M's update05 Apr 2024, 12:43
Reviewer Update
Okay, I will wait for the response.
Clientele Life's replyOfficial
06 Apr 2024, 08:29Dear Keabetswe M,
Thank you for your response.
Kindly note that we have forwarded the contact details to the relevant department.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for your response.
Kindly note that we have forwarded the contact details to the relevant department.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply06 Apr 2024, 08:29
Official
Dear Keabetswe M,
Thank you for your response.
Kindly note that we have forwarded the contact details to the relevant department.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for your response.
Kindly note that we have forwarded the contact details to the relevant department.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
KM
Keabetswe M's updateReviewer Update
11 Apr 2024, 21:06Hi, my father got a call and they managed to cancel him from the policy. However, they told him they can't refund him as it's been a month. They gave him numbers to call to request for a refund and they were lost . Can I please get those numbers?
KM
Keabetswe M's update11 Apr 2024, 21:06
Reviewer Update
Hi, my father got a call and they managed to cancel him from the policy. However, they told him they can't refund him as it's been a month. They gave him numbers to call to request for a refund and they were lost . Can I please get those numbers?
KM
Keabetswe M's updateReviewer Update
12 Apr 2024, 18:13The R580 should be refunded.
KM
Keabetswe M's update12 Apr 2024, 18:13
Reviewer Update
The R580 should be refunded.
KM
Keabetswe M's updateReviewer Update
15 Apr 2024, 14:01Hi, please can I get a communication regarding a refund of the R580.
KM
Keabetswe M's update15 Apr 2024, 14:01
Reviewer Update
Hi, please can I get a communication regarding a refund of the R580.
Clientele Life's replyOfficial
16 Apr 2024, 10:58Dear Keabetswe M,
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided the policy owner with feedback. He has requested to cancel the policy and the cancellation of the debit order process was confirmed by Monica Ngubane. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided the policy owner with feedback. He has requested to cancel the policy and the cancellation of the debit order process was confirmed by Monica Ngubane. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Clientele Life's reply16 Apr 2024, 10:58
Official
Dear Keabetswe M,
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided the policy owner with feedback. He has requested to cancel the policy and the cancellation of the debit order process was confirmed by Monica Ngubane. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for bringing this matter to our attention. We acknowledge your concerns and we confirm that we have investigated the concerns raised and Market Conduct has provided the policy owner with feedback. He has requested to cancel the policy and the cancellation of the debit order process was confirmed by Monica Ngubane. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
KM
Keabetswe M's updateReviewer Update
16 Apr 2024, 11:06Hi, my concern is we are requesting a refund of the amount that was deducted. Please address this directly.
KM
Keabetswe M's update16 Apr 2024, 11:06
Reviewer Update
Hi, my concern is we are requesting a refund of the amount that was deducted. Please address this directly.
Clientele Life's replyOfficial
17 Apr 2024, 10:14Dear Keabetswe M,
Thank you for bringing this matter to our attention. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for bringing this matter to our attention. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Clientele Life's reply17 Apr 2024, 10:14
Official
Dear Keabetswe M,
Thank you for bringing this matter to our attention. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
Thank you for bringing this matter to our attention. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***. The Independent Arbitrator is an Independent Authority with the power to overturn or uphold the above initial findings We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again. Regards, Market Conduct
KM
Keabetswe M's updateReviewer Update
17 Apr 2024, 10:33Hi,
Thank you for your response. While I appreciate the information provided regarding the Complaints Arbitrator, I must express my disappointment in the lack of resolution offered by your organization.
The situation regarding the unauthorized policy enrollment of my father is deeply concerning, and I believe it is your responsibility to address and rectify it directly. I expect transparency and accountability from your organization towards customers, and I trust that you will take appropriate action to resolve this matter promptly.
I kindly request that you revisit this issue and provide a satisfactory resolution which includes a refund without the need for further escalation. Your cooperation in this matter is greatly appreciated.
Regards,
KM
Thank you for your response. While I appreciate the information provided regarding the Complaints Arbitrator, I must express my disappointment in the lack of resolution offered by your organization.
The situation regarding the unauthorized policy enrollment of my father is deeply concerning, and I believe it is your responsibility to address and rectify it directly. I expect transparency and accountability from your organization towards customers, and I trust that you will take appropriate action to resolve this matter promptly.
I kindly request that you revisit this issue and provide a satisfactory resolution which includes a refund without the need for further escalation. Your cooperation in this matter is greatly appreciated.
Regards,
KM
KM
Keabetswe M's update17 Apr 2024, 10:33
Reviewer Update
Hi,
Thank you for your response. While I appreciate the information provided regarding the Complaints Arbitrator, I must express my disappointment in the lack of resolution offered by your organization.
The situation regarding the unauthorized policy enrollment of my father is deeply concerning, and I believe it is your responsibility to address and rectify it directly. I expect transparency and accountability from your organization towards customers, and I trust that you will take appropriate action to resolve this matter promptly.
I kindly request that you revisit this issue and provide a satisfactory resolution which includes a refund without the need for further escalation. Your cooperation in this matter is greatly appreciated.
Regards,
KM
Thank you for your response. While I appreciate the information provided regarding the Complaints Arbitrator, I must express my disappointment in the lack of resolution offered by your organization.
The situation regarding the unauthorized policy enrollment of my father is deeply concerning, and I believe it is your responsibility to address and rectify it directly. I expect transparency and accountability from your organization towards customers, and I trust that you will take appropriate action to resolve this matter promptly.
I kindly request that you revisit this issue and provide a satisfactory resolution which includes a refund without the need for further escalation. Your cooperation in this matter is greatly appreciated.
Regards,
KM
Clientele Life's replyOfficial
22 Apr 2024, 09:20Dear Keabetswe M,
Thank you for bringing this matter to our attention. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards, Market Conduct
Thank you for bringing this matter to our attention. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards, Market Conduct
Clientele Life's reply22 Apr 2024, 09:20
Official
Dear Keabetswe M,
Thank you for bringing this matter to our attention. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards, Market Conduct
Thank you for bringing this matter to our attention. In the event that you are not satisfied with the outcome of the concerns raised, please do not hesitate to direct your complaint to the Complaints Arbitrator at ***.
The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company. We trust you find this in order, however should you require any further assistance in the interim, please feel free to contact us again.
Regards, Market Conduct