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Richard M

1 reviews | Active since Sept 2024

10 Sept 2024, 03:30

Clientele ****med me

One of their consultants ****med me into one of clientele policies as they called me posing as a cellphone dealer in August. 2 weeks later R387 goes off from my account with reference clientele. I tried to reverse but failed. I am now afraid of buying anything online because of this experience. I have called them, they promised my matter will be attended to before 3days but it has been more than a week. I have emailed them but got no response. Be afraid of clientele. I have seen them do this to one of my family members but never thought it would be me one day. Worse, when they took my money I was supposed to pay my last R175 to payflex now am in arrears I have to pay R435😭😭😭all because of clientele ****mers.

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Replies (3)
Clientele Life
Clientele Life's reply10 Sept 2024, 09:21
Official
Dear  Richard M,
  
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
      
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
               
Yours sincerely, 

Judith Mboweni
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply10 Sept 2024, 10:30
Official
Dear  Richard M,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan.

We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.

Please be informed that we will contact you again to assist you further regarding your complaint.

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life    
Clientele Life
Clientele Life's reply10 Sept 2024, 15:07
Official
Dear Richard M,

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Ultimate Dignity Plan.

We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success.

At the outset we would like to apologise for the delay in paying the refund.  As per our prevous discussion, we have explained our refunds process and confirmed that the refund will be paid within the next 24 hours.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.

We trust you find this in order, however should you require any further assistance please feel free to contact us again.

Yours sincerely,

Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life