IS
Itumeleng S
1 reviews | Active since Dec 2021
24 May 2023, 14:41
Clientele Life's greed and unreliability in sorrow times, they refused to pay!!!
Be very careful with this Company, they are glad to collect Monthly Premiums without missing a single one and when unfortunate Incident comes, they will tell you, the person you covered is not related to you so they cannot pay and they will not pay you, you ask yourself do they really understand their own purpose/ mission or whatever they want to call it that "Safeguarding your world with compassion", there is no safeguarding of One's world with compassion here, rather call it "safeguarding your world with misleading"!!!
Clientele Life in sorrow times, they are not there, they are only happy collect Monthly Premiums.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
24 May 2023, 17:04Dear Itumeleng S
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Service Support Supervisor
Clientele Life
Clientele Life's reply24 May 2023, 17:04
Official
Dear Itumeleng S
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
12 Jun 2023, 10:02Dear Itumeleng S,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim.
We confirm that our Claims Assessor was in contact with you regarding the claim. All proceedings of the claim and the correct escalation process were provided to you should you not be satisfied with the outcome of the claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Clientele Life's reply12 Jun 2023, 10:02
Official
Dear Itumeleng S,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim.
At the outset, we would like to take this opportunity to apologise for any inconvenience caused by the assessment of your claim.
We confirm that our Claims Assessor was in contact with you regarding the claim. All proceedings of the claim and the correct escalation process were provided to you should you not be satisfied with the outcome of the claim.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards,
Claims Department