DN
Dumisani N
1 reviews | Active since Sept 2019
26 Aug 2020, 21:40
Clientele Life's failure to refund my premium
Clientele does not refund my money. Policy number ***. I took a funeral Policy and then Changed my mind after 1 day. I wrote a cancellation letter to them.
They indeed canceled the funeral policy on the 21 July 2020. But debited my account on 25 July 2020. They also blocked Standard bank from reversing the debit order.
I have sent a number of requests to them telling them to refund my money. They keep promising to return my money but they don't. Today is 27 August 2020 they still have not returned my money.
What kind of a **** is Clientele Life is running here? I simply need my money back!!
Very upset!!
Two consultants I dealt with are: Zandile Khanyile and Nondumiso Sangweni.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
27 Aug 2020, 09:35Dear Dumisani N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply27 Aug 2020, 09:35
Official
Dear Dumisani N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
DN
Dumisani N's updateReviewer Update
02 Sept 2020, 09:29Clientele Life paid back my premium on 28 August 2020. They called me and apologized. In 1 day my money was back.
That is after I had to write to HelloPeter.
They acted swiftly. Hello Peter - you are powerful thank you.
That is after I had to write to HelloPeter.
They acted swiftly. Hello Peter - you are powerful thank you.
DN
Dumisani N's update02 Sept 2020, 09:29
Reviewer Update
Clientele Life paid back my premium on 28 August 2020. They called me and apologized. In 1 day my money was back.
That is after I had to write to HelloPeter.
They acted swiftly. Hello Peter - you are powerful thank you.
That is after I had to write to HelloPeter.
They acted swiftly. Hello Peter - you are powerful thank you.
Clientele Life's replyOfficial
12 Sept 2020, 09:31Dear Dumisani N, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised and explained the refund process. Furthermore, we confirm that a refund was paid on the 28th August, we would like to apologise for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe MabizelaService Recovery SpecialistClientele Life
Yours sincerely,
Lindiwe MabizelaService Recovery SpecialistClientele Life
Clientele Life's reply12 Sept 2020, 09:31
Official
Dear Dumisani N, Thank you for raising your concerns with us. We confirm that we made contact with you to provide feedback regarding the concerns raised and explained the refund process. Furthermore, we confirm that a refund was paid on the 28th August, we would like to apologise for any inconvenience this must have caused you. We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe MabizelaService Recovery SpecialistClientele Life
Yours sincerely,
Lindiwe MabizelaService Recovery SpecialistClientele Life