1 reviews | Active since Nov 2024
Clientele life/IFA *****sters
I have a complain with clientele life. I met a lady who is working as a field agent. The lady approached me and explained everything about IFA and I told her I’m not interested. However she convinced me to give her my details and said there will be no debit that will occur this is just to check. This is the 2nd month clientele life has been debiting my account for something I did not sign up for or had an agreement with them. The lady is working for clientele but told me about IFA. As a matter of urgency I’d like to be resolve soon as possible coz I have contacted my bank and they could not stop this debit. Furthermore I have contacted clientele and they promised to cancel this nonsense last month but they did debit my account for R320 again!!! I have proof that I did not agree to this. I did not sign anything. This is ***** and I would like to my funds to be returned back. The lady works in Verulam and she has been calling me to attend classes and I told her many times I am not interested.
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We acknowledge receipt of the issues brought up and sincerely regret any inconvenience.
The appropriate department has been notified of your inquiry and will get in touch with you to offer assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Furthermore the lady who is a field agent has been ignoring me when I asked her. She ended up blocking me
Furthermore the lady who is a field agent has been ignoring me when I asked her. She ended up blocking me
We sincerely apologise for the inconvenience and the consultant's behaviour.
Please take note that our Market Conduct team has been notified of your urgent inquiry and will get in touch with you as soon as possible.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We sincerely apologise for the inconvenience and the consultant's behaviour.
Please take note that our Market Conduct team has been notified of your urgent inquiry and will get in touch with you as soon as possible.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards , Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct has investigated the contents of your complaint and Skhumbuzo Mbele has been in contact with you to provide the necessary feedback.
You requested to cancel the policy and the cancellation of the debit order process was confirmed.
We trust you find this in order and that this matter has been resolved to your satisfaction.
Should you require further assistance please feel free to contact us.
Regards , Market Conduct