KM
Katlego M
1 reviews | Active since Mar 2020
23 Mar 2020, 23:51
Clientele life won't cancel my debit order
Hello Peter I am very frustrated and angry at the same time because last year September I was ******* into joining clientele life, by someone telling me that they only checking if I qualify while they knew what they were doing with my bank card.
I have then called clientele life to cancel it, around October 2019. I spoke to a lady who told me they can't refund me, but they can cancel it. Ever since that time, including today, clientele life has been debiting R239 every month on the 23rd from my account.
I am unemployed and this is really affecting my budget. Please please please help me out. I really cannot afford it
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Replies (2)
Clientele Life's replyOfficial
24 Mar 2020, 08:10Dear Katlego M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply24 Mar 2020, 08:10
Official
Dear Katlego M,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
25 Mar 2020, 10:45Dear Katlego M, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
At the outset, we would like to take this opportunity to apologise for the service provided and the delayed cancellation of the policy. As per our telephonic discussion, we confirm that the policy has been cancelled and there will be no further debits. Furthermore, we confirm that a refund has been processed for the amount debited in October 2019, January, February and March 2020 and it will be paid into your bank account within 24 to 48 hours. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours Sincerely, Lindiwe MabizelaService Recovery Specialist
At the outset, we would like to take this opportunity to apologise for the service provided and the delayed cancellation of the policy. As per our telephonic discussion, we confirm that the policy has been cancelled and there will be no further debits. Furthermore, we confirm that a refund has been processed for the amount debited in October 2019, January, February and March 2020 and it will be paid into your bank account within 24 to 48 hours. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours Sincerely, Lindiwe MabizelaService Recovery Specialist
Clientele Life's reply25 Mar 2020, 10:45
Official
Dear Katlego M, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
At the outset, we would like to take this opportunity to apologise for the service provided and the delayed cancellation of the policy. As per our telephonic discussion, we confirm that the policy has been cancelled and there will be no further debits. Furthermore, we confirm that a refund has been processed for the amount debited in October 2019, January, February and March 2020 and it will be paid into your bank account within 24 to 48 hours. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours Sincerely, Lindiwe MabizelaService Recovery Specialist
At the outset, we would like to take this opportunity to apologise for the service provided and the delayed cancellation of the policy. As per our telephonic discussion, we confirm that the policy has been cancelled and there will be no further debits. Furthermore, we confirm that a refund has been processed for the amount debited in October 2019, January, February and March 2020 and it will be paid into your bank account within 24 to 48 hours. We trust you find this in order and that this matter was resolved to your satisfaction. Should you require any further assistance in this regard, please feel free to contact us again. Yours Sincerely, Lindiwe MabizelaService Recovery Specialist