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Malesela M

1 reviews | Active since Sept 2020

05 Oct 2023, 12:25

Clientele Life will devastate your life.

Being unemployed in SA is hard enough without being ******** out of your money by insurance companies. This company has been harassing me for almost a year to join their policy and after many rejections from me they still continued calling and asking to do a quotation for me after agreeing they took my details and without any assessment and contracta suddenly i go to purchasr grocery and find they had taken my last money and never agreed to any polict nor do i know how they used my details to approve a debit order. I think their methods should be reviewed and brought to actio cause this is really unfair i havent had a salary for almost 2 years and somehow they managed to qualify me and ***** the little cash i managed to sc**** up. This is uncalled for and i am super upset and dissapointed that they are dling this to suffering South Africans.

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Replies (2)
Clientele Life
Clientele Life's reply05 Oct 2023, 14:42
Official
Dear Malesela M,
 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 
Lindiwe Mabizela
Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply06 Oct 2023, 10:21
Official
Dear Malesela M,

We confirm that we made contact with you to provide feedback regarding the concerns raised.

As per our telephonic conversation, the policy has been cancelled, and the cancellation letter was sent to your email. Kindly note that a refund for the September premium will be paid back into your bank account within 24 to 48 hours. We would like to apologise for the delay and the inconvenience caused.

It is unfortunate that you have decided to terminate our services. Should you wish to continue with the policy, we encourage you to urgently contact us, and we will gladly welcome you back as a valued client.

We trust you find this in order; however, should you require any further assistance, please feel free to contact us again.

Yours sincerely, 
Lindokuhle Nhlengethwa
Service Support Specialist
Clientele Life