Clientele Life, what do you consider outstanding customer service if you employee arrogant staff

I went online as I was searching for funeral and life cover. Eventually, clientele life gives me a call, all I wanted was a quote instead I got a ****ey sales consultant, who insisted on obtaining my banking details, upon refusal i was told under no uncertain terms"this is clientele we do things our way" all because I refused to give my banking details as all I needed was a quote.....Now since when are banking details mandatory in processing a quotation in any industry, that is utter bull. If you have a host application where this is mandatory information, then find a solution to avoid this type of transaction. Why should my banking details be given to anyone if I am merely enquiring about a product. The arrogance displayed in Paul's voice struck a nerve my side as under no circumstances as a sales consultant myself will I ever speak to a customer in that manner. I read through Clientele face book page and all one sees are complaining, and majority is due to customer service. So as clientele you may have a good product but who you employ ultimately determine how long you will stay in business at the rate you continue. As a customer, we need personalized service, if you don't give that then you don't need my money. I must say, the problem clearly does not lie with the consultant but the team who heads them, do you have a strong team who puts clients needs in front? Just because of that **** call and persistent calling, I am not one bit interested in even trying to do business with you. Pathetic service does not deserve my hard earned money. One last thing, for your employees, please remind them that their jobs are not owed, to make it in life you need to do what you get paid for with utmost passion and willingness to succeed if not you as the employee sabotages business whom some people have worked very hard to build. With a mentality such as that of Paul, you stand a chance of looking more business.