JR
Jessica R
1 reviews | Active since Mar 2022
18 Mar 2022, 08:12
Clientele Life - Unsolicited sales calls on private cell phones. Blatantly flouting POPIA
Unsolicited calls on my cell phone in violation of POPI Act. I am not a client and the agent refused to tell me how they got my phone number. The agent sent me an opt out form which requires me to enter cell phone number and email address. Why must I provide personal information and opt out of something I never opted into. This is a disgraceful and intrusive sales tactic.
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Replies (3)
Clientele Life's replyOfficial
18 Mar 2022, 11:23Dear Jessica R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply18 Mar 2022, 11:23
Official
Dear Jessica R,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
JR
Jessica R's updateReviewer Update
22 Mar 2022, 09:49Since writing this complaint, I have received repeated telephone calls on my cell phone as well as SMS messages addressing me as ''Dear client" asking me to contact you. I think you have misunderstood this complaint and your response is TONE DEAF. I have NO existing product or relationship with your company I do not want to receive telephone calls from you. I AM NOT A CLIENT AND YOU HAVE NO RIGHT TO CONTACT ME. If there is a legitimate product or service related reason to contact me please do so professionally in the manner that our contract stipulates. If you have ************ly and *********ly sourced my contact details from a data base provided to you by another company that I have a legitimate relationship with then you are in violation of the POPI Act. How did you get my contact details? I have tried to call the telephone number provided in the SMS *** and got the error message that the number does not exist. The call centre number *** has several options but non that are relevant to me a non-client. I tried the WhatsApp number provided only to receive a message stating that by using the WhatsApp line I consent to Clientele Life using my personal data which I do not do. Please remove me from your contact list and stop harassing me.
JR
Jessica R's update22 Mar 2022, 09:49
Reviewer Update
Since writing this complaint, I have received repeated telephone calls on my cell phone as well as SMS messages addressing me as ''Dear client" asking me to contact you. I think you have misunderstood this complaint and your response is TONE DEAF. I have NO existing product or relationship with your company I do not want to receive telephone calls from you. I AM NOT A CLIENT AND YOU HAVE NO RIGHT TO CONTACT ME. If there is a legitimate product or service related reason to contact me please do so professionally in the manner that our contract stipulates. If you have ************ly and *********ly sourced my contact details from a data base provided to you by another company that I have a legitimate relationship with then you are in violation of the POPI Act. How did you get my contact details? I have tried to call the telephone number provided in the SMS *** and got the error message that the number does not exist. The call centre number *** has several options but non that are relevant to me a non-client. I tried the WhatsApp number provided only to receive a message stating that by using the WhatsApp line I consent to Clientele Life using my personal data which I do not do. Please remove me from your contact list and stop harassing me.
Clientele Life's replyOfficial
25 Mar 2022, 11:28Dear Jessica R,
We acknowledge receipt of your complaint and we wish to offer our sincere apologies for having inconvenienced you in any manner or form during the marketing of our products and confirm that it was never our intention to do so.
As per your request, we confirm that your personal / contact information was originally obtained by our office from a third-party lead provider prior to the 1st of July 2021 who compiled the same from various publicly available sources (e.g. Credit Bureaus, Deeds office, etc.) at the time.
Accordingly and although we are truly saddened to note your request to no longer be contacted by our office for marketing purposes, we hereby confirm that your applicable personal / contact information has now been duly recorded in our “Do-Not-Contact” database and such information will not be used for any future marketing purposes and/or campaigns whatsoever.
We trust you find the above in order, however, should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Market Conduct
Clientele Life's reply25 Mar 2022, 11:28
Official
Dear Jessica R,
We acknowledge receipt of your complaint and we wish to offer our sincere apologies for having inconvenienced you in any manner or form during the marketing of our products and confirm that it was never our intention to do so.
As per your request, we confirm that your personal / contact information was originally obtained by our office from a third-party lead provider prior to the 1st of July 2021 who compiled the same from various publicly available sources (e.g. Credit Bureaus, Deeds office, etc.) at the time.
Accordingly and although we are truly saddened to note your request to no longer be contacted by our office for marketing purposes, we hereby confirm that your applicable personal / contact information has now been duly recorded in our “Do-Not-Contact” database and such information will not be used for any future marketing purposes and/or campaigns whatsoever.
We trust you find the above in order, however, should you require any further assistance in this regard, please feel free to contact us again.
Kind regards,
Market Conduct