KM
Karabo M
1 reviews | Active since May 2022
02 May 2022, 13:20
Clientele life Unauthorized debt orders
CLIENTELE has deducted R438. 90 from my capitec account date 1april 2022 debit order refers *** without my permission I didn't give anyone my personal information I don't know where did clientele get my personal details from and I am unemployed, that money they took was sassa unemployment grant from the government ihave been contacting them via email they said they will call me since 15 April 2022 I emailed again now they don't respond anymore to my emails till now and I don't have airtime to call the call centre is expensive and my bank says they can't cancel this unless clientele cancels it. , promise makhubu was in charge of this case till today I haven't received my money. Please help I really need that money
MY CONTACT NO : *** EMAIL ADDRESS : ***
AMOUNT DEDUCTED R438.90 DATE 1 APRIL 2022 DEBIT ORDER ***
CLIENTELE CASE NUMBER CER 675181
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
03 May 2022, 09:10Dear Karabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply03 May 2022, 09:10
Official
Dear Karabo M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
KM
Karabo M's updateReviewer Update
03 May 2022, 09:58Dear clienteleI will keep on saying I haven't met any one when I say anyone imean I don't know anyone who stays where I stay who is named prudence, so I won't get my money because you are creating a story saying I have made a business deal with prudence idon't know anyone called prudence, even if you don't help me but iam going to take this matter further more iam going to make sure that I get my money I won't rest until I get my money, iam going to make sure that I get help from radio stations, because I don't know any prudence, that prudence will have to come forward and describe me stop creating stories iwill repeat this again iwill never ever rest I want that money that's my money
KM
Karabo M's update03 May 2022, 09:58
Reviewer Update
Dear clienteleI will keep on saying I haven't met any one when I say anyone imean I don't know anyone who stays where I stay who is named prudence, so I won't get my money because you are creating a story saying I have made a business deal with prudence idon't know anyone called prudence, even if you don't help me but iam going to take this matter further more iam going to make sure that I get my money I won't rest until I get my money, iam going to make sure that I get help from radio stations, because I don't know any prudence, that prudence will have to come forward and describe me stop creating stories iwill repeat this again iwill never ever rest I want that money that's my money
Clientele Life's replyOfficial
04 May 2022, 16:02Dear Karabo M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct Department is investigating your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
Should you require any further assistance in this regard, please feel free to contact us again. Kind regards
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct Department is investigating your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
Should you require any further assistance in this regard, please feel free to contact us again. Kind regards
Market Conduct
Clientele Life's reply04 May 2022, 16:02
Official
Dear Karabo M
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct Department is investigating your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
Should you require any further assistance in this regard, please feel free to contact us again. Kind regards
Market Conduct
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that our Market Conduct Department is investigating your complaint and Johannah Cele has been in contact with you to provide the necessary feedback.
As telephonically discussed, we require an affidavit with three specimen signatures to investigate your matter further.
Regrettably, there are certain documents and information which is required to enable us to resolve your complaint adequately, and if not received this will unfortunately not allow us to proceed with the investigation.
Should you require any further assistance in this regard, please feel free to contact us again. Kind regards
Market Conduct