DR
Devan R

1 reviews | Active since Oct 2019

25 Oct 2019, 14:26

Clientele life *******

I was approached by an clientele life consultant when walking in the mall she asked me about the life cover and I said Im not interested , yet she kept persisting and I told her im a student and I cannot afford the monthly fees . She then told me she just want to check for a mini statement with the portable card machine which she swipped my card , a few weeks later on the 25th I got debit ordered a R209 which I called in to cancel my order and the consultant lukanyo told me its cancelled the next month I received another debit order which I called in again and I got a sms stating my debit order was cancelled , today I received another debit order from clientele which is another R209 and I called in again and the consultant told me theres nothing that he can do about it and capitec bank says they can't stop my debit order , I don't want to go through any legal situations but if I dont get my money back I am going to do so R627 in total , my number is ***

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Replies (2)
Clientele Life
Clientele Life's reply25 Oct 2019, 16:42
Official
Dear Devan R  

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
 
Yours sincerely,
 
Siphesihle Rodolo

Service Support Specialist   

Best regards,

Clientele Life
Clientele Life's reply29 Oct 2019, 15:07
Official
 Dear Devan R,  At the outset, we would like to sincerely apologize for the service rendered by our sales consultant, and for any inconvenience, this may have caused you.  As per our telephonic discussion, we have confirmed that the policy was cancelled on the 15th of October, it was, therefore, late to cancel the last debit order for October.  Furthermore, we confirm that there will be no future debit orders submitted to your bank account, as  your policy has been  successfully cancelled  
I  trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so.
 
 Yours sincerely,  Lindiwe Mabizela Service Recovery Specialist 

Best regards,