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Mandisa M

1 reviews | Active since Jan 2021

28 Jan 2021, 06:18

Clientele life the real ******

These people are ******, I called them 3 times already asking them to cancel the policy as it was made without my consent. They keep telling me the policy has been canceled but whenever I have money in my account they debit me

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Replies (2)
Clientele Life
Clientele Life's reply28 Jan 2021, 08:31
Official
Dear Mandisa M
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Shanitha Hanuman
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply28 Jan 2021, 11:30
Official
Dear Mandisa M  We confirm that we made contact with you to discuss the concerns raised.  As per our telephonic discussion, feedback regarding the cancellation of the policy has been provided. The policy was terminated upon request and the refund of premiums was processed accordingly. Furthermore, upon contacting you we explained the relevant documentation required to investigate the matter further regarding the debit order query.  We however do understand your frustration and apologise for any inconvenience caused.  Should you require any further assistance, please do not hesitate to contact us.  Yours sincerely,  Judith Mboweni Service Support Specialist 
Clientele Life