PB
Penelope B
1 reviews | Active since May 2026
10 May 2026, 19:47
Clientele life take money from sassa pensioners
Brother in law was robed from at least R200 a month from his sassa. Did not give permission for them to take money, they deduct it directly from sassa as there are another 4 in our other old peoples house that they did the same. Even if you stop it which I did February they still deduct and they do not have theit policy
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Replies (2)
Clientele Life's replyOfficial
11 May 2026, 05:49Dear Penelope B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply11 May 2026, 05:49
Official
Dear Penelope B,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
18 May 2026, 13:20Dear Penelope B,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to apologise for any inconvenience this may have caused you and we assure you that necessary corrective measures will be taken.
We confirm that we have investigated the concerns raised and Beauty Phillips from our Market Conduct department has provided you with feedback.
As per our telephonic discussion, we confirmed that the refund process was explained to you.
We trust you find this in order and that this matter was resolved to your satisfaction.
Should you require any further assistance in this regard, please feel free to contact us again.
Regards,
Clientele Life's reply18 May 2026, 13:20
Official
Dear Penelope B,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset, we would like to apologise for any inconvenience this may have caused you and we assure you that necessary corrective measures will be taken.
We confirm that we have investigated the concerns raised and Beauty Phillips from our Market Conduct department has provided you with feedback.
As per our telephonic discussion, we confirmed that the refund process was explained to you.
We trust you find this in order and that this matter was resolved to your satisfaction.
Should you require any further assistance in this regard, please feel free to contact us again.
Regards,