LB
LIzan B
1 reviews | Active since Jun 2020
03 Jun 2020, 15:33
Clientele Life Sucks
I submitted a funeral claim on 7 May 2020 on policy number ***. I phoned, sent whatsapp, e-mailed numerous times to follow up. A call centre agent told me on 15 May 2020 that there was an issue with payment of the policy. She was going to ask "someone" to phone me back. I am still waiting for this call. Today (3/6/2020) I phoned the call centre again, only to be told that they need to speak to the policy holder. Their information authorisation clearly states that they "may obtain FROM ANY PERSON ANY INFORMATION....... TO ASSESS CLAIMS. I am very dissatisfied with this level of service. I have had to borrow money to bury my father in law, whilst my husband is beneficiary on this policy.
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Replies (2)
Clientele Life's replyOfficial
05 Jun 2020, 14:28Dear LIzan B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
Clientele Life's reply05 Jun 2020, 14:28
Official
Dear LIzan B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Judith Mboweni
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
09 Jun 2020, 15:38Dear LIzan B, Please note that the complaint lodged was received and the contents noted regarding the claim on the mentioned policy reference.
We have attempted to contact you on the 05 and 08 June 2020 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist
We have attempted to contact you on the 05 and 08 June 2020 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist
Clientele Life's reply09 Jun 2020, 15:38
Official
Dear LIzan B, Please note that the complaint lodged was received and the contents noted regarding the claim on the mentioned policy reference.
We have attempted to contact you on the 05 and 08 June 2020 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist
We have attempted to contact you on the 05 and 08 June 2020 on the cell phone number provided to discuss and address your complaint, unfortunately with no success.
Please can you advise us as to when we can contact you, or kindly provide us with an alternative number where we can contact you so we can further assist on the query.
Your response will be highly appreciated in this regard.
Yours sincerely,
Siphesihle RodoloService Support Specialist