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Nic A

1 reviews | Active since May 2021

24 May 2021, 15:59

Clientele life spam robocalls and messages

Clientele Life have been spamming me with completely unsolicited and ******* robocalls and text messages multiple times a day.

I have noticed that they have many complaints for doing this and it is obvious they have intentionally sought out to spam individuals with their ******* marketing.

I have tried replying to opt out to their messages but of course they wouldn't honour this request and I have continued to be spammed for weeks.

I am a pretty passive person and realise that spamming will always exist but it has gotten so bad that I am now wasting my own time researching what I can do about this and creating a Hello Peter profile just to get off their spam list!!!

I want all of my details removed from their spam database.

0
Replies (2)
Clientele Life
Clientele Life's reply24 May 2021, 16:55
Official
Dear  Nic A 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation. 

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life
Clientele Life's reply25 May 2021, 13:02
Official
Dear   Nic A, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that all our data is received from external suppliers. This data is sourced through multiple channels, namely, Credit Bureaus, Public Domain Information, and Data Acquisitions. 

We have since requested for your details to be removed from our database and would like to take this opportunity to apologize for any inconvenience caused in this regard.

Furthermore, it is important to note that other companies who receive their information through the same channels may have your details and you could still be contacted for other promotional campaigns. Therefore, to prevent the same from happening in the future, please ensure that your information is listed on the 'Do Not Contact' list.
   
It is important to note that all our suppliers must adhere to national legislation and their data is checked against the national 'Do Not Contact' list hosted by the DMA. More information on this can be found at www.dmasa.org  We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  Yours sincerely,
 
Siphesihle Rodolo
Service Support Specialist 
Clientele Life