SB
Sinazo B
1 reviews | Active since May 2018
01 Feb 2022, 13:24
Clientele Life **** voucher
Early this year in January, my mother was ****med by Clientele people on the street of Butterworths in Eastern cape. They **** and tell her that she qualified for a voucher 5000 and they need her ID Number and bank details to transfer the voucher to her account. Clientele already took R399 on her account, I tried to contact the call centre and ask some to call her back because she was able to call the call centre due to language which English. since last week I haven't received anything from the Clientele people. I really don't understand how this business operates, how do you target people from rural area without a call centre that have South African languages. no office to report your crime or complaints.
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Replies (2)
Clientele Life's replyOfficial
01 Feb 2022, 14:11Dear Sinazo B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply01 Feb 2022, 14:11
Official
Dear Sinazo B,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Feb 2022, 10:29Dear Sinazo B,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion with your mum, it was confirmed that she was satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and we trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion with your mum, it was confirmed that she was satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and we trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct
Clientele Life's reply14 Feb 2022, 10:29
Official
Dear Sinazo B,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion with your mum, it was confirmed that she was satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and we trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention. As per our telephonic discussion with your mum, it was confirmed that she was satisfied with the feedback provided and that the policy has been cancelled and no further debit orders will be raised. We would like to apologise for any inconvenience caused in this regard. The refund process was explained and we trust you find this in order, however, should you wish to contact us again please do not hesitate to do so. Kind regards,
Market Conduct