WA
Willem A

1 reviews | Active since Feb 2021

20 Feb 2021, 10:50

Clientele Life **** Nightmare

I am saddenes by the fact that clienetele agents on the ground (located at malls / shopping complex) accross the country are ******** people day light. They take cover on your behalf without your knowledge. They misrepresent what they do, they will either tell you about their rewards or that there are job opportunities. They take your account number and thereafter take your phone to approve debicheck mandates. You only realise once a debit order goes off your account. The pretend to be working with banks and the target the most vulnerable individuals. I am a student and depending on allowance from parents however i jave to loose R216.00 to clienete. I phone clientele landline on *** but hot no assistant. I am not the only one in the community suffering from such. I am based in Limpopo and even people in Gauteng experience such ****. Why is ombudsmen do something about the ******* dealings of clientele. We can't carry on like this. I know there are many people who are in my situation and don't know where to turn to.

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Replies (2)
Clientele Life
Clientele Life's reply20 Feb 2021, 12:08
Official
Dear Willem W 
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman 
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply14 Apr 2021, 09:51
Official
Dear Willem W,

Thank you for raising your concerns and bringing this matter to our attention.   We can confirm that  Millicent Kentshane from our Market Conduct has been in contact with you.  Feedback was given, however, you were not satisfied with the feedback and the escalation process has been sent to your cell phone via SMS. We trust you find this in order, however, should you require further assistance please feel free to contact us. RegardsMarket Conduct