CLIENTELE LIFE ****

About a month ago I was stopped at a mall in Kokstad by a Clientele Life representative who pitched a funeral policy to me, during the pitch he asked to check if I qualify for a policy but somehow a few days later I was debited an amount of R233 which we had not agreed on and I had not received anything that states that I should approve a debit order from Clientele. I however disputed the debit order through Capitec and managed to get my money back and stopped any unauthorized debit orders from there on. But seemingly Clientele was able to bypass that and debit me again today 28/10/2020 an amount of R233.

I called customer service to enquire about this and tell them to cancel the entire policy because I had not signed or approved any debit orders and also requested an immediate refund. However I was told that the policy is cancelled but the would only refund me after 45 days.

I am enraged by this because it did not take them 45 days to debit my account, so now why should I have to wait 45 days for my refund? I want my money and I want it ASAP. I do not have 45 days to wait for a refund of which they will probably have forgotten by then.

What's also unfortunate is that Clientele has managed to stop banks from disputing debit orders which makes it seem even more *****. Stop being a **** and return people's money!!!!

Nanda Ngqandu