1 reviews | Active since Jan 2021
Clientèle Life ****
I am being forced out of MY WILL by Clientèle Life to continue paying monthly premiums when I have requested them to cancel it. I am being used and financially *********ed by Clientèle Life because if I don’t let them take my R230 every month it will increase my interest rates plus I will get penalties from my bank and eventually I will have a bad credit in future. I don’t even have a job or a source of income and I’ve never worked in my life, I depend on my mother and the little she gives me to survive while still having to struggle to pay for my tertiary fees, I don’t know how I’m even suppose to pay Clientèle monthly when I have a mere R80 on my bank account as we speak, I didn’t even want to take the policy or talk to their ********* agents, I was ******* by two of their sales agents whom I told I was in a hurry and I was not interested and to leave me alone but irregardless of that one grabbed my arm and made me go to to their desk and ******ed information from me while unaware that he was signing me up for a policy plan that I didn’t even select or agree too. I sent Clientèle Life an email to cancel the policy plan twice already, I waited for more than 48hrs for them to respond and I STILL haven’t heard a word from them. I’ve also contacted their number and the person I spoke to didn’t sound like they cared much, after pleading with him over the phone he assured me in the end that the policy will be cancelled and the debit orders will stop now and in future, he said that I will receive a cancellation conformation email (which I requested) within the next 24hrs which again I never received except for a lousy SMS that I got 2mins after we spoke on the phone which he probably typed himself and sent to my number saying ‘your plan is cancelled as you requested, you can call again if you want to reactivate it’. A message that proves absolutely nothing, he **** about forwarding the email confirmation because he knows well that nothing has been cancelled, he went as far as sending me a mediocre SMS. Clientele is painfully unprofessional and *******, they **** people into joining insurance without their knowledge.
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We confirm that we made contact with you to discuss the concerns raised. As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided. Furthermore, upon contacting you we confirmed that your policy was since terminated on even date and that there was an error from side regarding the cancellation notification not being delivered. There would not be any deductions on your bank account.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
We confirm that we made contact with you to discuss the concerns raised. As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided. Furthermore, upon contacting you we confirmed that your policy was since terminated on even date and that there was an error from side regarding the cancellation notification not being delivered. There would not be any deductions on your bank account.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We however do understand your frustration and apologise for any inconvenience caused. Should you require any further assistance, please do not hesitate to contact us. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
