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Ntokozo N

1 reviews | Active since Jan 2021

28 Jan 2021, 18:09

Clientèle Life ****

I am being forced out of MY WILL by Clientèle Life to continue paying monthly premiums when I have requested them to cancel it. I am being used and financially *********ed by Clientèle Life because if I don’t let them take my R230 every month it will increase my interest rates plus I will get penalties from my bank and eventually I will have a bad credit in future. I don’t even have a job or a source of income and I’ve never worked in my life, I depend on my mother and the little she gives me to survive while still having to struggle to pay for my tertiary fees, I don’t know how I’m even suppose to pay Clientèle monthly when I have a mere R80 on my bank account as we speak, I didn’t even want to take the policy or talk to their ********* agents, I was ******* by two of their sales agents whom I told I was in a hurry and I was not interested and to leave me alone but irregardless of that one grabbed my arm and made me go to to their desk and ******ed information from me while unaware that he was signing me up for a policy plan that I didn’t even select or agree too. I sent Clientèle Life an email to cancel the policy plan twice already, I waited for more than 48hrs for them to respond and I STILL haven’t heard a word from them. I’ve also contacted their number and the person I spoke to didn’t sound like they cared much, after pleading with him over the phone he assured me in the end that the policy will be cancelled and the debit orders will stop now and in future, he said that I will receive a cancellation conformation email (which I requested) within the next 24hrs which again I never received except for a lousy SMS that I got 2mins after we spoke on the phone which he probably typed himself and sent to my number saying ‘your plan is cancelled as you requested, you can call again if you want to reactivate it’. A message that proves absolutely nothing, he **** about forwarding the email confirmation because he knows well that nothing has been cancelled, he went as far as sending me a mediocre SMS. Clientele is painfully unprofessional and *******, they **** people into joining insurance without their knowledge.

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Replies (3)
Clientele Life
Clientele Life's reply29 Jan 2021, 10:13
Official
Dear Ntokozo N
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,
  
Judith Mboweni
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply29 Jan 2021, 11:08
Official
Dear Ntokozo N

We confirm that we made contact with you to discuss the concerns raised.  As per our telephonic discussion, feedback regarding the cancellation of your policy has been provided.  Furthermore, upon contacting you we confirmed that your policy was since terminated on even date and that there was an error from side regarding the cancellation notification not being delivered. There would not be any deductions on your bank account.

It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  We however do understand your frustration and apologise for any inconvenience caused.  Should you require any further assistance, please do not hesitate to contact us.  Yours sincerely,  Judith Mboweni Service Support Specialist
Clientele Life  
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Ntokozo N's update29 Jan 2021, 19:23
Reviewer Update
My status still says I’m active and clearly shows that the policy is still NOT cancelled and my account say I’m going to be debited R230 on the 23rd of February 2021, just as I expected! It is the very reason I went ahead to lodge a complaint against Clientele to Fias Ombud two days prior because I knew this was going to happen, more false information and lies from the ********* Clientele Life that keeps making me and thousands of others fools, Fias Ombud managed to get back to me and allocated my case against Clientele Life to a case manager and I’m yet to get further developments from that which I’m really looking forward too, I’m also yet to seek help from a relative who happens to be in the legal field as an attorney to discuss the matter and to also go through the Consumer Protection Act and what other steps I can take from there as I am being forced to pay premiums and Clientele’s constant lying about cancelling the policy plan, I’m a little hopeful for once that I might finally get this solved. All this trouble plus sleepless nights, me attempting to take my life twice and falling into a major depressive state in just a couple of days because of a policy cancellation that Clientele Life refuses to cancel and keeps lying about cancelling along with the debit orders. I pray and I’m looking forward to the day my life gets back to normal before Clientele Life came into the picture and ruined everything. I’m sick physically, mentally and emotionally because of Clientele Life and their lies and ********