Clientele Life ****!

CLIENTELE LIFE are the biggest ************ out! I was sold a policy in April under false pretences! I took the policy out in April 2019 as I need to go for a hysterectomy and recently went to see a gyneacologist who confirmed this. So we took all the necessary steps to book a bed which was booked for today. I received quotes from both the specialist as well as the hospital which in total came to around R60k. I contacted Clientele Life to put a claim in as the policy they sold me was a hospital plan, at least that's the way it was made out to be. They said in April that they would cover all treatments, illnesses, operations as long as i was booked into hospital for a minimum of 3 days covering from Day 1 including the admissions up to R450 000 a year. They total premium being R537 per month. When I called them on the 5th November to put a claim in, they stated they only pay R1500 per day from day one, they do not cover any of the medical bills. I feel they have wasted 7 months of my time and money! If I was given this information from the beginning, I would not have joined them in the first place. I am now busy with obtaining quotes from various medical aids and because my situation is seen as pre-existing, I am now forced to wait a further 12 months before I can go for a hysterectomy. It is not fatal at this point, but not sure what it will be like in 12 months time! I have lodged a complaint with Clientele Life who did come back to me and confirmed they did sell the policy stating they would cover all treatments, illnesses, operations and admissions in hospital, but unfortunately they cannot refund me my money I have paid them the last 7 months. I feel that Clientele Life should be held countable to cover all doctors and hospital costs in order for me to go for my operation to prevent my situation from getting worse or at least refund me my money! I have both telephone conversation recordings from Clientele Life confirming the sale of the policy! So personally I am going to advise all people I know to never join Clientele Life!!!