MW
Muravha W

1 reviews | Active since Dec 2020

11 Dec 2020, 10:24

Clientele life sales representatives misrepresenting their services

I was recently ******* by a clientele sales person to join the client funeral plan. The lady said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise a week later I recieved an sms from clientele informing me that I should make sure that my account got enough money this December so that they can debit some money from my account. I don't have any money and am a student, am afraid that they will debit the money my parents sent to me for school things and grocery. Can you please cancel the policy before it starts taking my money. I can't afford it. I don't even know which policy is it exactly. I really want it to be cancelled

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Replies (2)
Clientele Life
Clientele Life's reply14 Dec 2020, 14:50
Official
Dear  Muravha W 

We confirm receipt of the concerns raised. 

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Siphesihle Rodolo
Service Support Specialist
Clientele Life 
Clientele Life
Clientele Life's reply17 Dec 2020, 13:12
Official
Dear Muravha W 

Thank you for raising your concerns and for bringing this matter to our attention. 
 
We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback.  It was established that permission was obtained to debit your account.  
 
A solution moving forward was discussed however you requested to cancel the policy.  
 
Should you wish to continue with the policy we encourage you to please contact us and we will gladly welcome you back as a valued client. 
 
Yours sincerely, 
 
Market Conduct