EM
Esona M
1 reviews | Active since Dec 2020
10 Dec 2020, 10:59
Clientele life sales representatives misrepresenting their services
I was recently ******* by a clientele sales person to join the client funeral plan. The lady said we only checking if I qualify for the policy and that I'll be soon contacted by clientele to tell me more about the policy and to confirm if I'm interested, but to my surprise a week later I recieved an sms from clientele informing me that they will be a debit of R170 without my consent. I tried contacting customer care service with no luck. They have taken up R209 3 times now taken from my account. Can you please help me cancel this policy and refund me as I am a student and I can't afford it .
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Replies (2)
Clientele Life's replyOfficial
10 Dec 2020, 14:08Dear Esona M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply10 Dec 2020, 14:08
Official
Dear Esona M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 Dec 2020, 15:22Dear Esona M
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
The policy was sold through our Broker channel and permission was obtained to debit your account. Regrettably, you requested to cancel the policy. Should you change your mind you do have the option to reinstate the policy at a later stage. We trust you find this in order and that this matter has been resolved to your satisfaction, should you require further assistance please feel free to contact us.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
The policy was sold through our Broker channel and permission was obtained to debit your account. Regrettably, you requested to cancel the policy. Should you change your mind you do have the option to reinstate the policy at a later stage. We trust you find this in order and that this matter has been resolved to your satisfaction, should you require further assistance please feel free to contact us.
Yours sincerely,
Market Conduct
Clientele Life's reply14 Dec 2020, 15:22
Official
Dear Esona M
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
The policy was sold through our Broker channel and permission was obtained to debit your account. Regrettably, you requested to cancel the policy. Should you change your mind you do have the option to reinstate the policy at a later stage. We trust you find this in order and that this matter has been resolved to your satisfaction, should you require further assistance please feel free to contact us.
Yours sincerely,
Market Conduct
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
The policy was sold through our Broker channel and permission was obtained to debit your account. Regrettably, you requested to cancel the policy. Should you change your mind you do have the option to reinstate the policy at a later stage. We trust you find this in order and that this matter has been resolved to your satisfaction, should you require further assistance please feel free to contact us.
Yours sincerely,
Market Conduct